Sales Support Specialist

At Kalmar, we are moving goods in critical supply chains around the world. As the forerunner in sustainable material handling equipment and services, we set the industry benchmark for a zero-emission future. We are driven by teamwork, innovation, and taking ownership to deliver results. With our global reach and local expertise, our success starts with a strong focus on the customer, ensuring their needs guide our daily work.

We are dedicated to respecting others and fostering an inclusive culture where all voices are heard, empowering us to succeed together. With us, your work has an impact. Your work moves the world!

Purpose of Position:

You will serve as the primary technical interface between Product Management, Sales,
Engineering and Manufacturing, by bridging the gap between complex customer operational
requirements and factory engineering capabilities. Your goal is to ensure that every terminal
tractor is technically optimized for the specific duty cycle of the customer. You are responsible
for the technical integrity of the solution, identifying potential supply chain risks during the
quoting phase, and proposing strategic configurations to ensure both performance and
delivery reliability.

• Partner with dealers and sales companies to create accurate Terminal Tractor
  specifications; recommend options or configurations for improved customer satisfaction,
  reduced costs, or increased standardization.
• Help dealers and sales companies match terminal tractor configurations to customers’
  needs, performance specifications, and regulatory requirements. Answer questions about
  price, availability, and application.
• Review high complexity and key account quotes and sales orders to ensure technical and
  financial accuracy. Proactively Identify and communicate potential supply chain constraints
  to sales, proposing alternative technical specifications to protect delivery timelines and
  margins.
• Facilitate effective handover to order administration team with minimal rework of orders;
  support accurate and timely order revisions when the need arises.
• Own the end to end special option process, ensure on time and accurate responses to the
  sales teams and dealers.
• Maintain and optimize sales tools and configurators, ensuring sales and dealers have
  access to the most current product information and compatibility logic.
• Represent Order Management function in research and development projects, ensuring
  the voice of the customer is integrated into the order management processes and tools
  during the design.

"People who move together"

• Purpose that drives change:
  You'll have a direct impact on Kalmar’s future and contribute to solutions that transform global trade, creating environmental and operational breakthroughs.
• Rewards that count:
  You’ll have development opportunities to grow and we prioritise work-life balance, providing flexible working hours and a hybrid work model tailored to meet your needs.
• Competitive Benefits:
  You will have comprehensive healthcare options, matching 401K, performance based annual bonus system, 3 weeks paid time off and 11 holidays.
• People who move economies:
  You'll collaborate with a global team, build strong relationships, solve challenges, celebrate wins, and connect with colleagues and clients in an open, sustainable culture.
• Safety that moves us forward:
  Beyond physical safety, you'll benefit from the stability of a long-standing company, established in the 1940s, offering strong job security and a reliable foundation for your career.

Experience:

• 5+years experience in a mobile industrial equipment sales role (i.e. terminal tractors,
  forklift trucks, telehandlers, container moving equipment, etc.)
• 2+ years experience in a cargo logistics industry (i.e. container handling, trailer logistics,
  food and beverage distribution, distribution center logistics, port operations, etc.)

Skills:

• Customer relationship management CRM software (i.e. Salesforce, etc.)
• Google workspace suite (Docs, Sheets, Slides, Meet, etc.)
• Business intelligence and data analysis software a plus (i.e. Google Datastudio, Qlik,…