Customer Service Rep; East Norris

Position: Customer Service Rep(02814) - 200 East Norris
Company Description

Job Description

We are seeking a friendly and professional Customer Service Representative to join our team in Ottawa, United States. As the face of our company, you will play a crucial role in ensuring customer satisfaction through excellent service and support.

* Answer incoming customer calls and respond to inquiries in a timely manner

* Process customer orders accurately and efficiently

* Handle cash transactions and maintain proper cash handling procedures

* Provide exceptional customer service, addressing concerns and resolving issues

* Maintain a clean and organized work environment

* Collaborate with team members to ensure smooth operations

* Assist with various administrative tasks as needed

* Adhere to company policies and procedures at all times

Qualifications

* Strong communication skills with the ability to interact professionally with customers

* Customer-focused mindset with a friendly and positive attitude

* Flexibility to work various shifts, including weekends and holidays

* Ability to follow directions and adhere to company protocols

* Basic computer proficiency for order processing and data entry

* Excellent multitasking skills to handle multiple customer requests simultaneously

* Problem-solving abilities to address customer concerns effectively

* Ability to work in a fast-paced environment while maintaining attention to detail

* Team player with a willingness to assist colleagues as needed

* Physical ability to stand for extended periods and lift up to 25 lbs. when required

Additional Information