Customer Service Representative; CSR Ottawa, IL

Customer Service Representative (CSR) - Sparkle Express Car Wash

Location:

Ottawa, IL.

Be the Standard. Elevate the Sparkle. At Sparkle Express, we're building a team of bright, outgoing, naturally engaging professionals who take pride in creating an exceptional customer experience.

We're looking for individuals with high energy, strong communication skills, and a sales-driven mindset - people who elevate the brand through their presence, positivity, and professionalism. If you enjoy connecting with customers, thrive in a fast-paced environment, and want to be part of a company that rewards effort and excellence, this role is for you.

• Be the warm, polished first impression - greet guests with confidence, clarity, and genuine friendliness.
• Guide customers through the wash experience while representing the Sparkle brand with enthusiasm and professionalism.
• Communicate the value of wash packages and memberships in a persuasive, customer-centered way.
• Consistently drive membership conversions and upsells.
• Maintain a high-energy, organized, and guest-focused service flow.
• Work as part of a supportive team committed to excellence and daily improvement.

You're someone who:

• Is bright, engaging, approachable, and naturally great with people.
• Brings strong energy and a positive attitude to every interaction.
• Thrives in a sales-driven environment and communicates value with confidence.
• Prioritizes outstanding customer service and takes pride in elevating the guest experience.
• Is dependable, professional, and motivated to contribute to a high-performing team.
• Has previous customer service or sales experience (preferred, not required).

• $15/hr + $5/hr guaranteed commission for the first 90 days ($20/hr starting).
• After 90 days, CSRs can earn well above $5/hr in commission through a clear, achievable sales program.
• Commission opportunities available for all team members.
• Paid training.
• Growth opportunities into leadership roles.
• Fun, people-first team culture.

• We're more than a car wash - we're a high-energy, customer-focused brand that believes great experiences start with great people.
• Our team members create moments guests remember: the warm greeting, the helpful explanation, the confident recommendation, the uplifting energy.
• When you bring enthusiasm, effort, and excellence, your growth here is limitless.

Apply Now: