Telecommunicator

LASALLE COUNTY SHERIFF E-911 Telecommunications (911 Dispatcher) Job Description

The primary duties of the position include (but are not limited to): determine the nature and location of the emergency; determine priorities, and dispatch Police, Fire, EMS or other emergency units as necessary (ranging from routine to critical) and in accordance with established procedures; manage situations as conditions change; perform Emergency Medical Dispatch and crisis intervention including pre-arrival instructions using available resources;

receive and process 911 emergency calls, maintain contact with all units on assignment, maintain status and location of local Police, Fire and EMS units; answer non-emergency calls for assistance; enter, update and retrieve information from a variety of computer systems; receive & respond to requests for information regarding vehicle registration, driving records and warrants, and provide pertinent data; monitor numerous public safety radio frequencies;

operate a variety of communications equipment, including radio consoles, telephones and computer systems; other duties as required to support the LaSalle County E911 Center and the Sheriff Department.

• High School diploma or equivalent
• Ability to learn in-house computer systems is required

LASALLE COUNTY SHERIFF E911

The LaSalle County Sheriff Office is accepting applications for the position of 911 Telecommunicator (911

Dispatcher).

Department:
Sheriff Office

Work Week:
Fulltime / 12 hr shifts (holidays and weekends included)

Starting Pay: $23.96 per hr. See Job Description for Duties, Minimum Qualifications, and Physical Demands

Position is Union/Bargining Unit

Employee Benefits package: https://lasallecountyil.gov/213/LaSalle-County-Benefits

• Reliability and regular attendance are required
• Ability and willingness to work evenings, weekends, and holidays, and overtime when needed
• Ability to speak English clearly and accurately
• Must have emotional and psychological stability to function effectively under the stressful demands of Law Enforcement, Fire and EMS response needs
• Must have corrected vision that would enable him/her to perform all tasks under various lighting conditions and must have good hearing ability to an extent that would be not place himself/herself or others in peril
• Must have the intellectual skills and manual dexterity to learn to operate various standard office and
• Must maintain strict confidentiality and be able to work independently;
• Excellent customer service skills including the ability to efficiently and courteously interact with people;
• Ability to calmly multi-task dispatch services and provide crisis intervention: collect necessary information from callers and officers; simultaneously dispatch public safety personnel, search for information, accept telephone/radio calls, assist callers, as needed when an emergency arises