Bilingual Business Analyst

Job Description

Bilingual Business Analyst

Job Location:

Ottawa, Ontario

Location Flexibility:
Primary Location Only

Req

Posting

Start Date:

12/5/25

At Fujitsu, we've been driven to create a sustainable world through innovation since 1935. Today, we lead in digital transformation globally with our 130,000 employees across 50+ countries. We empower our diverse community to achieve greatness through career development and opportunities. Explore our internal positions and join us in shaping a brighter future. Thank you for being a part of Fujitsu.

We look forward to growing together toward a brighter future.

Fujitsu Canada is seeking a full-time, permanent Business Analyst to support enterprise-scale Knowledge Management (KM) modernization projects. This role focuses on stakeholder engagement, bilingual communication, structured content analysis, and agile delivery within hybrid environments.

This job posting is for a new opportunity to support our continued growth

Responsibilities

* Develop and document statements of requirements for considered alternatives.

* Perform business analyses of functional requirements to identify information, procedures, and decision flows.

* Evaluate existing procedures and methods, identifying and documenting items such as database content, structure, and application subsystems.

* Define and document interfaces of manual to automated operations within application subsystems, to external systems, and between new and existing systems.

* Establish acceptance test criteria.

* Support and use the selected departmental methodologies.

* Collaborate with stakeholders to define and document KM Initiative objectives, roles, and deliverables.

* Prepare plans, charts, tables, and diagrams to assist in analyzing or displaying problems.

* Participate in stakeholder meetings and report progress throughout the KM lifecycle.

Mandatory Skills

* Experience with SharePoint Online: configuring, customizing, and administering large document repositories.

* Proficiency in Microsoft 365 Ecosystem & Copilot Integration, including workflow automation and plugin management.

* Experience authoring and managing content using DITA XML and structured documentation practices.

* Familiarity with XML/XSLT transformations and metadata strategies.

* Strong understanding of Agile/Scrum methodologies and product management practices.

* Demonstrated expertise in Knowledge Management, including taxonomy development and content lifecycle management.

* Bilingual proficiency (English/French) for stakeholder engagement and documentation.

* Strong communication skills for translating technical concepts and facilitating stakeholder engagement.

* Experience conducting change impact assessments and readiness evaluations.

* Familiarity with Canadian government KM systems and accessibility standards.

Nice to Have Skills

* Experience with AI/ML/NLP tools for semantic search, content rewriting, and contradiction detection.

* Familiarity with Azure Cognitive Services and integration with KM platforms.

* Exposure to document-as-code principles and automated publishing workflows.

* Experience with Power BI or Tableau for post-migration analytics.

* Knowledge of compliance frameworks such as ISO 27001 or ITIL.

* Experience with multilingual datasets and merging bilingual content into unified knowledge articles.

* Familiarity with conversational AI platforms like Copilot Studio.

General Requirements

* Must reside in the Gatineau area in Quebec.

* Hybrid work arrangement - onsite at least three days per week, with additional days as needed.

* Strong organizational and time management skills.

* Commitment to quality and attention to detail.

* Ability to work independently and collaboratively.

* Willingness to learn new tools and technologies.

* Eligibility for Reliability Security status; minimum five years' residency in Canada.

* Experience working in a multicultural or multilingual environment.

* Familiarity with agile or other modern project management methodologies.

* Previous experience in a remote or hybrid work setting.

Relocation Supported:
No

Visa Sponsorship Approved:
No

At Fujitsu, we are committed to an inclusive recruitment process that values the diverse…