Knowledge Management Specialist

Job Description

Knowledge Management Specialist

Job Location:

Ottawa, Ontario

Location Flexibility:
Primary Location Only

Req

Posting

Start Date:

12/3/25

Fujitsu Canada is seeking a full-time, permanent Knowledge Management Specialist to join our team supporting enterprise-scale Knowledge Management (KM) modernization projects. This role focuses on KM expertise, SharePoint Online, Microsoft 365, and BPM/KM product knowledge, with limited involvement in development.

Responsibilities

* Design and implement enterprise content management strategies and workflows.

* Manage content lifecycle (creation, review, publishing, archiving) for KM systems.

* Develop metadata, taxonomy, and classification strategies for knowledge assets.

* Ensure compliance with governance, security, and accessibility standards.

* Collaborate with stakeholders to optimize KM processes and user adoption.

* Support migration of large document repositories and maintain content quality.

* Leverage Microsoft 365 tools for workflow automation and KM integration.

* Provide training and guidance on KM best practices and tools.

Mandatory Skills

* 2-5 years of experience in Knowledge Management and content lifecycle management.

* Proficiency in metadata, taxonomy, and governance.

* Experience with Microsoft 365 ecosystem and workflow automation tools.

* Understanding of DITA XML and structured documentation practices.

* Strong stakeholder engagement and training skills for KM adoption.

* Knowledge of compliance, accessibility, and bilingual content requirements.

* Excellent communication and organizational skills.

Nice to Have Skills

* Experience integrating KM workflows with Copilot and AI frameworks.

* Familiarity with BPM tools and workflow automation platforms.

* Knowledge of semantic search, knowledge graphs, and AI-assisted content processing.

* Experience supporting bilingual (English/French) KM solutions for Canadian federal projects.

* Prior work in public sector KM modernization or similar large-scale deployments.

General Requirements

* Must reside in the Greater Ottawa/Gatineau area.

* Hybrid work arrangement - onsite at least three days per week, with additional days as needed.

* Strong organizational and time management skills.

* Commitment to quality and attention to detail.

* Ability to work independently and collaboratively.

* Willingness to learn new tools and technologies.

* Eligibility for Reliability Security status; minimum five years' residency in Canada.

Relocation Supported:
No

Visa Sponsorship Approved:
No

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