Bilingual Manager, Workplace Solutions; FR​/ENG

We are looking to have a full-time bilingual (French/English) Manager, Workplace Solutions join our team!

Reporting to the Director and working alongside a team of workplace solutions professionals delivering workplace services to our clients. This role is responsible for ensuring that workplace solutions services including Drawing & Occupancy management, Space Planning, MAC & Relocation Management, Interior Design, Workplace Strategy and Change Management are delivered in accordance with the contract and identified success measures.

In addition, The Manager, Workplace Solutions collaborates with clients to identify needs and opportunities to solve problems in their workplace in conjunction with the workplace solutions Centre of Excellence subject matter experts. The mandate for this role is to ensure successful delivery of workplace services and ensure success within the business for existing and future accounts.

Through close partnership with counterparts on the accounts, this position will lead teams and collaborate with internal concerned parties across all areas of workplace services by developing and executing the required strategy including but not limited to business case development, delivery model development, costing, proposal development & writing, pricing and operation management.

The Manager Workplace Solutions may be required to work on location with a single client or multiple client locations as well as BGIS offices as required to best accomplish tasks and provide effective client and team member support.

• Full involvement with recruiting talent
• Provides mentoring, coaching and guidance to all team members
• Objectively recommends compensation adjustments
• Manages all aspects of performance

• Lead and manage a team responsible for Workspace Management, including MAC management, Drawing management, Occupancy management, Technical Solutions, Interior Design, Strategy & Experience and Project Delivery.
• Provides direct support to the team with respect to service delivery and administrative issues and challenges.
• Monitor and support the preparation and execution of schedules, budgets and delivery of all projects or services.
• Ensures implementation of administrative support systems such as finance, procurement, A/P, A/R.
• Manages the assignment of resources to meet schedule and budget needs of program execution.
• Actively seeks additional project work or scope expansion to benefit the client and BGIS.
• Provides reporting required to support BGIS and client needs with respect to program execution.
• Ensures processes are in place and functional to ensure consistency, repeatability and alignment with BGIS/Client needs for key delivery sub‑processes such as document management, change management, scope management, schedule management, cost management, quality management, team management, regulatory and environmental compliance, communications management, risk management, project management and procurement, approvals.
• Works with data to ensure reporting is created and provided in accordance with agreed client scope.
• Plans and delivers non‑technical large moves, adds, or changes as well as facility planning projects.
• Researches and liaises with vendors to obtain quotes, provides recommendations on preferred vendor.
• Prepares cost estimates for assigned projects.
• Determines and prepares resource requirements.
• Creates schedules and monitors progress against timelines.
• Ensures assigned projects are delivered on‑time, within scope, budget and requirements and complies with all regulatory, environmental, health and safety requirements.
• Develops and maintains effective relationships with vendors and clients, resolving issues, managing client expectations, and ensuring client satisfaction.

• Provides effective and proactive relationship management and collaboration with key client contacts and other work stream / Line of Business leaders within each account to identify and develop solutions.
• Strives for 100% client likelihood to recommend BGIS to other clients.
• Ensures overall client satisfaction, deliverables, internal…