Sales Support Specialist

Overview

At Kalmar, we are moving goods in critical supply chains around the world. As the forerunner in sustainable material handling equipment and services, we set the industry benchmark for a zero-emission future. We are driven by teamwork, innovation, and taking ownership to deliver results. With our global reach and local expertise, our success starts with a strong focus on the customer, ensuring their needs guide our daily work.

We are dedicated to respecting others and fostering an inclusive culture where all voices are heard, empowering us to succeed together. With us, your work has an impact. Your work moves the world!

Join us and take your career to the next level.

You will serve as the primary technical interface between Product Management, Sales, Engineering and Manufacturing, bridging the gap between complex customer operational requirements and factory engineering capabilities. Your goal is to ensure that every terminal tractor is technically optimized for the specific duty cycle of the customer. You are responsible for the technical integrity of the solution, identifying potential supply chain risks during the quoting phase, and proposing strategic configurations to ensure both performance and delivery reliability.

• Partner with dealers and sales companies to create accurate Terminal Tractor specifications; recommend options or configurations for improved customer satisfaction, reduced costs, or increased standardization.
• Help dealers and sales companies match terminal tractor configurations to customers’ needs, performance specifications, and regulatory requirements. Answer questions about price, availability, and application.
• Review high complexity and key account quotes and sales orders to ensure technical and financial accuracy. Proactively identify and communicate potential supply chain constraints to sales, proposing alternative technical specifications to protect delivery timelines and margins.
• Facilitate effective handover to order administration team with minimal rework of orders; support accurate and timely order revisions when needed.
• Own the end-to-end special option process, ensuring on-time and accurate responses to the sales teams and dealers.
• Maintain and optimize sales tools and configurators, ensuring sales and dealers have access to the most current product information and compatibility logic.
• Represent Order Management in research and development projects, ensuring the voice of the customer is integrated into the order management processes and tools during the design.

• Purpose that drives change:
  Direct impact on Kalmar’s future and solutions that transform global trade.
• Rewards that count:
  Development opportunities with a focus on work-life balance, including flexible hours and a hybrid work model.
• Competitive Benefits:
  Comprehensive healthcare options, retirement plan, performance-based bonus, paid time off, and holidays.
• Collaborative culture:
  Work with a global team and build strong relationships in an open, sustainable environment.
• Safety and stability:
  Strong job security in a long-standing company.

• 5+ years of experience in a mobile industrial equipment sales role (e.g., terminal tractors, forklift trucks, telehandlers, container moving equipment).
• 2+ years of experience in a cargo logistics industry (e.g., container handling, trailer logistics, distribution center logistics, port operations).

• CRM software experience (e.g., Salesforce).
• Google Workspace (Docs, Sheets, Slides, Meet).
• Business intelligence and data analysis software (e.g., Google Data Studio, Qlik) is a plus.
• Experience using AI prompting to generate high-value, reliable business results.

• 4-year university degree (Engineering, Business, Supply Chain) or 6+ years of relevant work experience.

Ready to elevate your career? Apply today. Please submit your resume/CV for consideration.

You Will Be Part Of

• Kalmar is part of a global organization with a diverse workforce focused on equity and inclusion.
• We believe in our people and in delivering on our promises through collaboration with customers.
• We succeed together, solving challenges and celebrating wins as a global team.
• With us, you will have the opportunity to realize your potential and become an important member of our global team.

About Kalmar

Kalmar (Nasdaq Helsinki: KALMAR) is moving goods in critical supply chains around the world, aiming to be the forerunner in sustainable material handling equipment and services. The company serves ports, terminals, distribution centres, manufacturing, and heavy logistics, with global operations in over 120 countries and approximately 5,200 employees. In 2024, the company’s sales totaled approximately EUR 1.7 billion.