Assistant Retail Manager

Job Details

Job Location:

Ottawa - Ottawa, KS 66067

Position Type:
Full Time

Job Category:
Banking

At Oak Star, strong relationships are at the heart of everything we do—including how we work together. Since 2005, we’ve grown from a single location in Springfield, Missouri, into a trusted, multi-state financial institution serving communities across Missouri, Kansas, and Colorado. As an SBA Preferred Lender and a recognized leader in small business banking, our work supports local economies and meaningful growth—giving our team members the opportunity to make real, visible impact through their roles.

Working at Oak Star means joining a fast-paced, collaborative, and supportive team guided by our SERVE values—stewardship, empathy, responsiveness, vision, and empowerment. We’re committed to service excellence, giving back to our communities, and fostering a workplace where team members are supported. Comprehensive benefits include health, dental, vision, life, and disability insurances, as well as 401(k), 401(k) match, paid time off, and paid holidays.

The Assistant Retail Manager is responsible for the day-to-day management of the retail branch, ensuring exceptional customer service, operational efficiency, and compliance with banking regulations. This position manages retail staff and oversees day-to-day retail branch operations. The Assistant Retail Manager drives operational excellence, employee engagement, and high standards of service delivery to help the branch meet its business and service goals.

• Supervise, mentor, and develop retail team members to provide exceptional service and achieve individual and team performance goals.
• Responsible for hiring, coaching, performance evaluations, and providing corrective action as needed.
• Lead team meetings, provide on-the-spot coaching, and support ongoing staff training and development.
• Help foster a positive, inclusive, and customer-focused culture within the branch.
• Oversee and support daily branch operations, including managing cash and the vault, supporting audits, and enforcing security protocols.
• Ensure operational soundness and compliance with internal policies, procedures, and regulatory requirements (e.g., BSA, AML, OFAC, Reg CC).
• Maintain accurate records, conduct periodic audits, and assist in resolving operational or procedural issues promptly.
• Serve as a keyholder and perform opening/closing duties as required.
• Lead by example in delivering exceptional customer service and ensure prompt resolution of escalated customer issues or concerns.
• Support new account opening, teller transactions, and problem resolution when needed.
• Educate customers about bank products and services to meet their financial needs and deepen relationships.
• Ensure branch activities adhere to federal, state, and bank-specific regulatory guidelines.
• Participate in audits and examinations, helping prepare required documentation and responding to findings as needed.
• Schedule shifts and manage day-to-day staff coverage to ensure branch operational needs are met.
• Support community involvement initiatives and identify opportunities to enhance the bank’s local presence.
• Support and assist with retail training efforts.

The Assistant Retail Manager performs duties specific to the position and other functions as assigned.

• Ensure compliance with all bank policies and procedures, as well as all applicable state and federal banking regulations.
• Treat people with respect, keep commitments, inspire the trust of others, work ethically and with integrity, uphold the bank’s values, and accept responsibility for one’s own actions.
• Demonstrate knowledge of and adherence to EEO policy, show respect and sensitivity for cultural differences,…