Customer Service Team Member Job Ottumwa area,Iowa USA,Customer Service/HelpDesk

Benefits:

Flexible schedule
Free uniforms
Training & development

Job Description

Title: Customer Service Team Member

Supervisor: Operations Manager

Status: Hourly position

General Function:

The Customer Service Team Member is responsible for providing member services and performing customer services duties designed to make the South East Iowa Sports Center member’s experience as pleasant as possible.

Responsibilities and Principal

Activities:

Job Objective

First point of contact for guests entering facility

Maximize customer sales, retention and experience

Registration and payment processing

Sales functions of front desk and café

Data-entry

Player card maintenance

Waiver form maintenance

Front desk and entry presentation, material and literature display, and general cleanliness and aesthetics

Perform other duties & projects as requested

Customer Satisfaction / First Point of Contact:

Be the “face” of Southeast Iowa Sports Center greet all customers who call or enter
Be knowledgeable about all facility programs and activities
Be a source of information and/or a conduit to someone who knows
Facilitate all customer requests
Follow up to be certain all requests are addressed

Assist with Customer Sales & Retention:

Be up-to-date on the status of all facility leagues, programs and activities
Assist with sign-ins, payments, rosters, and schedules
Disseminate sales information on additional programming
Encourage renewals and additional participation

Registration and payment processing:

Handle registrations hand-delivered, mailed to the facility, received via fax, e-mail or other method
Enter registration information into facility management software
Enter payment information into facility management software
Process registration forms (i.e. give registration form and copy of payment to sports director, youth director, general manager, etc.)
Register and reserve birthday parties and other facility rentals and accept full payment or down payment as directed

Café assistance:

Attend to café needs during off time
Supplement sales of food and beverage items, tokens, and other retail items as needed

Data-entry:

Entering of new data base information on facility users
Enter additional data information into facility management software from, but not limited to: athletic association mailing lists, birthday party waiver forms, school field trip waiver forms, door prize entry forms from various activities, etc.

Waiver form maintenance:

Verify that all rostered team players have valid waiver forms on file
Verify that all registered activity participants have valid waiver forms on file
Ensure that all waiver forms have corresponding individual data entries in facility management software
Maintain alphabetical file catalog of all received Sawmill Sports Hub waiver forms

Front desk and entry presentation, material and literature display, and general cleanliness and aesthetics:

Ensure that entry-way and front desk present clean, organized image to general public
Ensure only Sawmill Sports Hub-approved materials are displayed
Ensure materials are all current and up to date, if needed inform General Manager or appropriate sales personnel if materials are out of stock or need updating

Perform other duties & projects as requested, may include, but not be limited to:

Set up of facility rooms and areas for birthday parties and special events
Special office functions of mailings, copying materials, creation of flyers, writing of correspondence, etc.
Maintenance or janitorial functions to ensure safe and smooth facility operations
Informative or marketing telephone calls as directed

Skills/Training Requirements

Aptitude for Customer Service
Ability to work multiple facility software application
Data entry skills

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