Part Time - Patient Registration Customer Service Representative

Location:

LifePoint Ottumwa Regional Medical Center

Shift

Hours:

PRN– part time, work as needed. Open availability required for as needed shifts (day, evening, and overnight). Holiday and weekend availability is required. Shifts will range between 8-12 hours. Hours will include a rotating on‑call schedule. PRN associates will be cross‑trained in multiple departments as needed.

As a Customer Service Representative in Patient Registration, you will be the first friendly face patients meet when they check into the hospital. You will help patients navigate the registration process, answer questions with confidence, clarity, and compassion, gather accurate information quickly in a fast‑paced environment, and build trust with patients during moments when they may be scared, confused, or overwhelmed.

• Work across multiple computer systems to register patients efficiently
• Answer phones and gather information quickly and accurately
• Assist patients who may be ill, anxious, or confused
• Navigate diverse insurance plans and coverage details (with training)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

• High School Diploma or GED
• Strong customer service experience
• Ability to pass background check, drug test, and meet vaccination requirements

• Medical or healthcare experience (but not required)

For this US‑based position, the base pay range is $14.50 – $18.99 per hour. Individual pay is determined by role, level, location, job‑related skills, experience, and relevant education or training.

We offer a competitive benefits package, opportunities for career growth, and a supportive team environment.

The Company is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination, shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.

Furthermore, the Company is dedicated to providing a workplace free from harassment.