Patient Access Representative

Your Experience Matters

At Ottumwa Regional Health Center, we are committed to empowering a diverse and determined workforce that can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you’ll support the staff in our facilities who interface with and provide care to patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers:

• Health (Medical, Dental, Vision) and 401K Benefits for full‑time employees
• Competitive Paid Time Off
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• And much more…

2 years Medical Office experience. Preferred experience with Medical Referrals.

Processes all insurance referrals and/or pre‑certifications. Facilitates patient appointments with specialists, imaging, rehabilitation services, physical therapy, and any additional facilities the provider recommends for patient care. Serves as a referral resource for patients, clinical and front‑office personnel when a patient calls or is present in the office. Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.

Greets visitors and communicates with patients and providers. Checks patients in and completes the intake process, including insurance verification and updating demographic information. Collects appropriate co‑pays and communicates any financial liability to the patient. Organizes and sets up appointments for some providers as needed. Follows up on special function needs. Performs electronic chart pre‑load processing and scans documents into the patient electronic chart.

Performs administrative or clerical duties as assigned, including filing, reception, scheduling, and data entry.

Nonessential Functions:
Performs other duties as assigned.

Ottumwa Regional Health Center is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans’ status or any other basis protected by applicable federal, state or local law.

Lifepoint Health is a leader in community‑based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post‑acute care facilities. We believe that success is achieved through talented people.

We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.