Lead & Operations Specialist

We are hiring a dynamic Lead & Operations Specialist to join our growing family of real estate investment companies in the Kansas City metro area. This is a blended role supporting both our single-family home buying companies (KC Property Group and Happy Home Buyers) and our multifamily management and investment firms (United Point Communities and United Point Capital).

The primary function of this position is serving as the Lead & Operations Specialist — the first point of contact for home sellers reaching out to KC Property Group and Happy Home Buyers. You will manage lead intake, build rapport on the phone, qualify opportunities, and help drive deals forward.

The secondary function is supporting office operations at United Point Communities and United Point Capital. When lead flow is lighter, your focus will shift to organizing office systems, improving operational workflows, and supporting corporate functions such as HR, AP, data entry, and payroll.

• Respond to inbound leads within 5 minutes.
• Follow up with leads relentlessly.
• Comfortable managing times of high call volume, including inbound lead intake and outbound follow-up.
• Screen and qualify sellers based on motivation, timeline, and property details.
• Build rapport and handle seller conversations with confidence and professionalism.
• Set appointments and assign follow-ups using our CRM (Podio).
• Stay on top of all seller communications via calls, texts, and emails.
• Send contracts through Docu Sign and manage offer flow.
• Analyze comps, run numbers, and determine ballpark offers using MLS.
• Transaction Coordination from initial contact to close -- Track deal progress, coordinate closings, and follow up with title companies to ensure deals close smoothly.
• Participate in negotiations to determine the best disposition strategy for each deal.
• Ensure CRM data is clean, accurate, and up to date.
• Work side by side with the Investment Sales Manager in a support capacity.
• Get 5-star reviews from home sellers after closings.

• Keep the corporate office running smoothly — supplies, calendars, Quick Books, reminders, and documentation.
• Provide critical back-end support for our multifamily operations and general office environment.
• Create and implement administrative procedures and ensure they are followed company-wide.
• Organize meetings and proactively follow up on next steps and deliverables.
• Maintain company records, HR files, and employee onboarding documentation.
• Assist with accounts payable, payroll preparation, benefits enrollment, and reporting.
• Serve as the go-to resource for helping team members stay organized and on top of systems and processes.
• Support leadership with reporting and meeting preparation.
• Ability to anticipate problems and proactively address them before they become issues.

• Ability to drive a conversation, think quickly, and remain confident on the phone.
• Comfortable handling rejection and keeping conversations moving.
• Comfortable working in an environment that ebbs and flows based on inbound lead volume. Understands that some weeks are heavy with inbound leads and other weeks require more operational focus — and performs well in both.
• Strong judgment on follow-up timing and willingness to be trained on comping single-family homes.
• Enjoys talking to people and building rapport.
• Relentlessly follows up and wants to play a critical role in converting home seller leads into sales.
• Hyper-organized, detail-oriented, and proactive.
• Loves creating order from chaos — documents, calendaring, processes.
• Takes initiative to solve problems before they become issues.
• Reliable, resourceful, and positive in a team environment.

• Experience in office management, customer service, or a related field preferred.
• Strong phone and interpersonal communication skills, yet can also slow down the pace and become analytical.
• Familiarity with CRMs (Podio preferred), Microsoft Office, and basic Excel functions.
• Prior office management, HR, or AP/payroll experience is a plus.
• College degree preferred but not required.

• KC Property Group and Happy Home Buyers ar…