Box Office Clerk II

Position Summary

Perform general office duties and handle ticket sales, inquiries, and related tasks at the Midwest Trust Center’s (MTC’s) box office, providing exceptional customer service and efficient ticketing services and playing an important part in ensuring a seamless and enjoyable experience for patrons.

• High school or GED.
• Completes routine tasks under moderate supervision.
• Typically requires at least 1 year of related experience.

Job duties include but are not limited to:

• Prepare the box office for window sales prior to events.
• Create a warm and welcoming environment for patrons by greeting them professionally as they arrive.
• Assist patrons with selecting and purchasing tickets for performances and events in the hour leading up to events.
• Display excellent customer service in providing information, addressing concerns, and giving directions to the general public at box office windows during events.
• Resolve ticket-related issues and assist patrons with seating preferences, accessibility, and special accommodations.
• Process and complete ticket orders in person at the box office window.
• Enter and correct data in ticketing software.
• Operate the box office will-call system, handling will-call requests and ensuring patrons receive their tickets promptly and efficiently.
• Balance the cash drawer at the end of each event in a timely and accurate manner.
• Remain up to date with event-specific information, as well as campus-wide events and schedules.
• Keep the box office area clean and organized.
• Conduct various general office duties in support of ticketing and box office operations as assigned.
• Develop and manage box office records and reports. Enter and manipulate data within spreadsheets.
• Prepare mailings for tickets and other related materials.

* Other duties as assigned.

To be considered for this position we will require an application, resume and cover letter.

* Unofficial transcripts are required for all Adjunct faculty and Faculty positions.

• Optional Retirement plan access
• Personal annual leave
• 14 days of paid holidays
• Full tuition reduction for JCCC credit courses (for employee and eligible dependents)
• And many more!

• Free access to the Gym on campus for all employees and dependents
• Discount to the Hiersteiner Child Development Center
• Snow days
• Professional development funding and training opportunities
• Mentorship program
• Recognition and awards programs
• Employee wellness programs