Hyperscaler Operations Support - Kansas

Ericsson Inc. does not sponsor US work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E 3's, O-1's, and TN's. Ericsson also does not hire F-1's working on CPT or EAD for this position.

This opportunity supports a manager responsible for leading a large, fastpaced Data Center Technician organization by taking on the administrative, coordination, and operational support work required to keep the team running smoothly. In this role, you will handle the daytoday logistics, tracking, scheduling, documentation, and reporting that sit behind workforce and operational execution.

The role is designed to reduce administrative load on the Manager, improve consistency and accuracy across team operations, and ensure critical tasks are completed on time. Success in this position comes from strong organization, attention to detail, and the ability to manage multiple work streams in a mission critical environment.

How will your day look? How will you manage the various aspects of the day today activity: planning, resource allocation and ensuring the team with the right skillset on of the right teams ….

• Coordinate talent management activities, such as hiring and onboarding.
• Track technician availability, shift assignments, coverage gaps, and planned changes.
• Ensure onboarding tasks (badging, background checks, system access requests, training sessions, site access) are initiated and completed.
• Manage tools lists and purchase/issue tools as required.
• Develop and issue regular reports on staffing levels, open roles, onboarding progress, training / certification completion, and attrition using standard templates.
• Support preparation of materials for operational and leadership reviews.
• Schedule and organize team meetings, interviews, training sessions, and operational reviews.
• Act as a central point for administrative questions related to onboarding, schedules, processes, and documentation.
• Document repeatable operational processes and improve consistency and efficiency.

• Experience in an administrative, operations support, or team support role.
• Strong attention to detail and comfort managing trackers, spreadsheets, and operational systems.
• Demonstrated ability to use Microsoft Office software suite, especially PowerPoint, Excel and PowerBI.
• Ability to manage multiple administrative tasks in a fastpaced environment.
• Self-initiation with strong organizational and followthrough skills.
• Strong English written and verbal communication.
• Professional discretion when handling operational and employer-related information.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr

The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

United States (US) || Kansas City

Operations Support

At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.

The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.

Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit's objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.

Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.

We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson's full matching contributions of 4%.

Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as…