Patient Access Coordinator

Role Summary

In this role, you’ll play a pivotal role in ensuring a seamless experience for patients, staff, and referral sources by managing front office operations efficiently. The ideal candidate will have a background in front desk or reception work with strong communication skills and computer proficiency.

• Patient Reception:
  Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk.
• Patient Intake:
  Verify and update patient demographics and insurance details during check‑in; handle walk‑in registrations.
• Financial Transactions:
  Collect patient payments, including deductibles, copays, and co‑insurance at the front desk.
• Appointment Scheduling:
  Coordinate follow‑up appointments, including cast and measure, delivery, and prosthetic care plans.
• Patient Support:
  Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources.
• Administrative Assistance:
  Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Record Maintenance:
  Ensure accurate and complete electronic health records for all patients.

• High school diploma or equivalent combination of education and experience required.
• Preferred: A good fit for the job as determined by the Talent Sorter assessment. Hanger will administer the Talent Sorter as part of the selection process.
• Less than one year of customer service, administrative or related experience required.
• Experience in a receptionist position or medical front office procedures preferred.
• Must have, or be eligible to obtain, a valid driver’s license and a driving record that meets Hanger’s Motor Vehicle Safety Policy and Procedures.

• Strong interpersonal, oral and written communication skills.
• Typing speed of 30 words per minute with required accuracy.
• Ability to work with handicapped individuals.
• Understanding of the Alpha filing system.
• Understanding of medical reimbursement terminology and front office duties preferred.
• Proficiency with Windows-based software, e‑mail, and office equipment.
• Integrity, honesty, transparency, and respect in all relationships.
• Patient‑centered focus, fostering trust and collaboration.
• Continuous innovation and responsiveness to change.
• Commitment to superior outcomes and efficient work processes.

• Competitive compensation package.
• 8 paid national holidays and 4 additional floating holidays.
• PTO that includes vacation and sick time.
• Medical, dental, and vision benefits.
• 401(k) savings and retirement plan.
• Paid parental bonding leave for new parents.
• Generous employee referral bonus program.
• Mentorship programs – mentor and mentee.

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer‑employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances.

The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.