Accounts Receivable & Collections Specialist

Johnson County Community College

Position: Accounts Receivable & Collections Specialist

Department: Finance & Administrative Services

Type of Position: Part-time Regular

Exemption Status: Non-Exempt

Work Schedule, Hours per week: Varies depending on department needs, 25 hours per week

Opportunity for hybrid schedule: No

Starting Salary Range: $16.68 - $21.23 and determined based on relevant years of work experience provided on application and resume.

Position Summary: The Accounts Receivable and Collections Specialist is primarily responsible for internal collection efforts within Bursar's Office. Responsibilities include communicating with students, companies, and collection agencies to aid in the recovery of past due student and non-student accounts, and counseling students on payment options. The Accounts Receivable and Collections Specialist also assists the Billing and Student Accounts Receivable Coordinator with external collection efforts and reporting.

This position reports to the Billing & Student Accounts Coordinator.

• High School Diploma or equivalent.
• Two years of collections or related work experience.
• Proficiency with Microsoft Office (Excel, Outlook).
• Ability to work in multiple information systems simultaneously.
• Demonstrated ability to maintain confidentiality.
• Demonstrated ability to complete work with accuracy.
• Demonstrated ability to define problems, collect and analyze data, and implement solutions.
• Effective time and resource management skills.
• Strong interpersonal, written, and verbal communication skills.
• Customer service experience.

• Previous student account experience.
• Experience with Banner and Touch Net.

• Internal Collections
  
  Activities:
  • Proactively communicates with students in past due status via phone, email, and mail.
  • Reviews ageing reports to continuously monitor and update past due accounts.
  • Counsel students on payment options, based on student's goals and college policies.
  • Assists Billing & Student Accounts Coordinator in monitoring past due status of nonstudent accounts, including sending notices via email or mail.
  • Assists in processing collections fees and writing off uncollectible accounts.
• External Collections Support:
  • Maintains past due payment files and communications to external agencies.
  • Assists in requests for information from collections agencies.
  • Communicates payments and changes in past due status to collection agencies.
  • Adds collection fees and supports Billing & Student Accounts Coordinator in maintaining accurate records.
  • Monitors collection laws and recommend procedural changes to ensure compliance.
  • Collaborates with Bursar Office staff to ensure accurate posting of payments received from Collections Agencies.
• Bursar Office Operations:
  • Maintains general knowledge of Bursar Office policies and assists students and college staff.
  • Provides coverage of office phone lines and the collections mailbox.
  • Participates in Bursar Office training, retreats and staff meetings
• Other duties as assigned:
  • Duties and responsibilities, as required by business necessity, may be updated at any time at the discretion of management.

* Unofficial transcripts are required for all Adjunct faculty and Faculty positions.

• Optional Retirement plan access
• Personal annual leave
• 14 days of paid holidays
• Full tuition reduction for JCCC credit courses (for employee and eligible dependents)
• Free access to the Gym on campus for all employees and dependents
• Discount to the Hiersteiner Child Development Center
• And many more!

Established in 1969, Johnson County Community College is dedicated to transforming lives and strengthening communities through learning. Located in Overland Park, Kansas, JCCC has enjoyed a national reputation for educational excellence and student success for more than 50 years. That's five decades dedicated to smaller class sizes, more resources and a thriving campus culture - not to mention our competitive tuition rates and extracurricular experiences that transcend the norm.

JCCC inspires learning to transform lives and strengthen communities.

JCCC will be an innovative leader in equitable student access, learning and success.

JCCC is an equal opportunity employer and equal access institution. JCCC does not discriminate on the basis of sex, race, color, national origin, ancestry, disability, age, religion, marital status, parental…