Senior Product Manager, Digital -App​/Web

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.

This position sits in Bellevue, WA or Overland Park, KS. This is not a remote role; this is a hybrid schedule requiring at least 3 days a week in office.

The Sr Product Manager is a visionary, strategist, analyst, customer evangelist, respected leader of execution, and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Sr Product Manager is accountable, responsible, and has ownership of T-Mobile's internal and external products, platforms, services, and experiences envisioned to achieve the specified business purpose or business results.

This role involves identifying customer problems or unmet needs (an opportunity), technical feasibility, business goals, securing funding, and leading a cross-functional team and key stakeholders to deliver the opportunity. A Sr Product Manager is a "+generalist" demonstrating deep customer empathy, critical thinking, commercial and analytical skills, and leadership to deliver differentiated products that drive growth and positively impact customers’ lives.

No day is the same for the Sr Product Manager. Day-to-day activities include: conducting market research; generating product requirements; determining specifications; defining the long-term strategy of the product; creating the product road map; supporting technical delivery end to end; defining scope for releases/product increments; partnering with development, project/program management, marketing, and other key team members to define release schedules; and supporting go-to-market activities as needed.

• Owns product end to end for complex or cross-platform solutions for products of the highest level of complexity and scope, or family of products. This includes creating, managing, maintaining, and communicating product vision and strategy.
• Identify target customer(s) for existing or future products, and design and drive end-user product research.
• Partner with business, internal/external team members and Leadership to understand current customer experiences and identify areas of opportunity.
• Conduct analyses of quantitative and qualitative data to identify product innovation opportunities or root causes of issues, and assess opportunity size and impact. May work with data scientists to answer complex questions or identify meaningful insights from data.
• Demonstrate rapid hypothesis-driven testing methodologies and experiments (e.g., paper prototype, A/B testing) to inform direction and prioritize investments.
• Conduct cost-benefit / ROI / NPV analysis and competitive product analysis to support decision making.
• Work with partners and follow enterprise process to secure and maintain product funding.
• Anticipate industry trends and incorporate analyses into the product process.
• Communicate, influence, and sell ideas to senior leadership, including regular product presentations.
• Drive ad hoc analyses and present information to executive-level management on request.
• Influence product feature sets and positioning strategies to improve customer experience and support growth.
• Work with external third parties to assess partnerships and licensing opportunities.
• Maintain current understanding of tech trends and assess their impact on the roadmap or opportunities for innovation.
• Use customer insights for product vision, strategy, roadmap, and priorities.
• Engage with customers to build empathy and understanding of needs and priorities.
• Create and manage an active VOC feed for the team.
• Identify opportunities to delight customers and meet unmet needs.
• Advocate for the customer internally and externally, embedding a customer-first mentality.
• Foster an environment and culture immersed in customer-first…