Account Manager

Overview

At Trevi Pay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, Trevi Pay brings 40 years of experience serving leaders in manufacturing, retail and transportation.

Every day, Trevi Pay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment.

The Account Manager plays a key role within our Global Account Management team, owning strategic relationships with enterprise clients and driving outcomes aligned with both customer and company objectives. This role requires a proactive, relationship-focused professional who can effectively align cross-functional teams, cultivate growth opportunities, and ensure Trevi Pay continues to deliver exceptional value to our clients.

• Relationship Management:
  Manage relationships with key stakeholders and champion overall customer strategy.
• Maintain deep understanding of each client’s competitive landscape and target markets.
• Monitor and communicate relevant news, trends, and insights.
• Actively listen, address conflict, and ensure team alignment with customer requirements.
• Serve as an escalation point for issues and drive timely, accurate resolutions.
• Lead recurring business reviews to maintain the Trevi Pay–client relationship, discuss product/service evolution, drive continuous improvement, explore enhancements, rollouts, and expansion, review contractual performance, understand client growth initiatives, and define and measure strategic action plans.

• Achieve/exceed annual revenue and profitability goals, maintain accurate forecasting.
• Lead day-to-day management and optimization of growth plans.
• Drive proposal development, contract negotiation, business case preparation, and implementation of white-space opportunities.

• Act as the steward of client contracts, including renewals and renegotiations.
• Drafting/managing amendments and monitoring contract compliance.

• Understand and accurately communicate Trevi Pay solutions and processes.
• Apply account management best practices (goal-setting, account planning, task management).
• Demonstrate Trevi Pay’s core values:
  Tenacity, Ingenuity, Empathy.
• Develop presentations as needed (training, conferences, internal updates).
• Represent Trevi Pay professionally in all interactions.

• Excellent relationship builder with strong communication skills.
• Proactive, strategic thinker with commercial mindset.
• Highly organized, responsive, and strong at prioritizing.
• Self-motivated and able to motivate others.
• Competitive spirit with ability to influence across a matrixed environment.
• Thrives under pressure and manages complexity effectively.

• Bachelor’s degree preferred.
• Advanced proficiency in Microsoft Office.

• Competitive salary
• Paid parental leave
• Generous paid time off
• Medical, dental, vision, FSA, Life/AD&D, long and short term disability
• 401K matching
• Employee referral program

• in saying yes to unique and challenging requirements
• empowered team members are creative team members
• our products make the customer’s day just a little bit better
• work/life balance makes us all more effective

Trevi Pay is an Equal Opportunity and Affirmative Action Employer. We welcome all veterans and disabled applicants. Individuals with disabilities will be provided reasonable accommodation to participate in the job application and/or interview process. Please contact [email protected] to request an accommodation.