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Customer Success Mgr./ CSM

Residential Retention Leader: Drive Loyalty & Revenue

Job in Overland Park, Johnson County, Kansas, 66213, USA
Listing for: Sales and Marketing
Full Time position
Listed on 2026-02-21
Job specializations:
  • Business
    Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A leading telecommunications company seeks a Residential Retention Manager to lead in-house teams focused on customer retention. This role involves developing strategies to minimize churn, analyzing performance metrics, and ensuring a high-quality customer experience. A Bachelor's degree and over 5 years in management within consumer services are required. You will collaborate with various departments to enhance retention while optimizing revenue.

This position is based in Overland Park, Kansas, with minimal travel requirements.
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