Senior Product Manager

We're Looking for an experienced Senior Product Manager!

Security Benefit is a leader in the U.S. retirement market with more than $60 billion in assets under management. We offer opportunities to thrive, innovate, and make an impact. As part of our team, you’ll play a key role in driving the future of the U.S. retirement industry. Security Benefit is a PLACE where we promise to help our customers To and Through Retirement®.

We're proud to have been recognized as one of the best in the business:

• Named to Ward’s 50 list of top-performing life-health insurance companies
• Recognized on list of Ingram’s Top 100 Private Companies in the Kansas City area in 2024

As the Senior Product Manager you will own the product area, spanning digital self-service channels and human-assisted service (Call Center/Contact Center). The role owns the roadmap that grows from that MVP. This is a strategic business role requiring independent judgment across ambiguous, multi-faceted problems, deep engagement with annuity and service operations, and the ability to lead cross-functional collaboration without formal authority.

The successful candidate will bring strong critical thinking, comfort challenging the status quo, and enough fluency in technology, design, and AI to shape solutions credibly alongside Tech Leads and Platform Leads. This role owns the roadmap for one consistent experience regardless of which channel a customer or advisor chooses, driving improvement in Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Contact Resolution, and digital containment, and in the operational outcomes that prove digital transactions work: cycle time, NIGO rate, and straight-through processing.

This role also leads to the establishment of the Experience Service Center, serving as a bridge between business strategy and technology delivery for the initiatives that take shape there.

The Senior Product Manager position reports to the Head of Portfolio Strategy & Delivery and can be based in our Topeka or Overland Park, Kansas office. We work a hybrid schedule, offering flexibility to work both remotely and on-site.

• Owning product strategy and roadmap for the digital and service experience product area, balancing digital self-service and Call Center/Contact Center needs
• Owning the advisor-facing service experience: the cockpit journeys through which advisors and their staff initiate and track transactions, in partnership with Distribution
• Identifying and resolving ambiguous product problems where established approaches must be adapted or new approaches invented
• Leading Epic-level prioritization decisions involving significant trade-offs across business value, compliance, risk, and technical feasibility
• Navigating competing priorities from multiple stakeholder groups with competing interests
• Deciding where conversational AI belongs and where designed flows must remain, owning the guide-versus-execute boundary, confirmation patterns for consequential transactions, and the education-versus-advice line in customer-facing experiences, in partnership with Compliance and the AI Control Tower
• Participating actively in Cross-Team Sync with other Product Managers and Platform Leads, coordinating dependencies, surfacing risks, and aligning roadmaps across product and platform areas
• Partnering with Platform Leads on cross-product Epic coordination and shared capability planning
• Serving as a bridge between business strategy and technology delivery for complex, multi-team Initiatives including the establishment of the Experience Service Center.
• Influencing roadmap sequencing and investment decisions through data-driven analysis and stakeholder alignment
• Contributing to the development of product management standards, playbooks, and best practices within the organization
• Leading QPE preparation for complex product areas: owning Epic sizing with the Tech Lead and presenting the prioritized list at QPE
• Driving multi-quarter roadmap planning that accounts for organizational capacity, technical dependencies, and strategic objectives
• Sequencing the roadmap around…