Sr. Analyst

Job Overview

This position is required to work on site at least 3 days a week; it is not available for remote opportunity.

This role ensures accurate commission payouts through day‑to‑day operational support, issue resolution, and process improvement. It involves supporting commission operations via research and resolution of inquiries, analyzing issues, and identifying process improvements. The role serves as liaison between internal partners and frontline support teams. Success is measured by accurate payouts, timely issue resolution, and effective collaboration.

• Analyze commission processes and support day‑to‑day operations, focusing on research and resolution of inquiries, identifying improvements and ensuring accurate payouts.
• Lead and support projects to enhance process efficiency.
• Serve as liaison between frontline support teams and internal partners (systems, testing, reporting, compensation design).
• Validate system data loads and commission payouts, conduct impact assessments and resolve payout issues, including exception‑based adjustments.
• Provide analytical support to management and program teams, including trend analysis to inform improvements.
• Other duties/projects as assigned.

• High School Diploma/GED (Required)
• 4‑7 years Operations or Commissions experience (Preferred)
• Demonstrated analytical experience (Required)
• Strong attention to detail (Required)
• Excellent written and verbal communication skills; effectively communicate with all levels (Required)
• Ability to meet tight deadlines and prioritize competing demands (Required)
• Ability to influence others (Preferred)
• Ability to work independently and with a team (Preferred)
• Change Management experience (Preferred)
• Process Improvement experience (Preferred)
• Working knowledge of SQL (Preferred)
• Proficient in Microsoft Excel (Preferred)
• Solid understanding of multiple system development life‑cycle methodologies (Preferred)
• Understanding of business process and system process within multiple knowledge areas (Preferred)
• Wireless Telecom experience (Preferred)
• Previous experience in customer escalations (Preferred)
• At least 18 years of age
• Legally authorized to work in the United States

Travel Required:

Yes

DOT Regulated Position:
No

Safety Sensitive Position:
No

Overland Park, KS Compensation Range: $69,700 - $94,300

Base Pay Range: $64,000 - $115,500

Corporate Bonus Target: 10%

The starting pay will vary within this range based on location, qualifications, and experience.

• Medical, dental, and vision insurance
• Flexible spending account
• 401(k)
• Employee stock grants and purchase plan
• Paid time off, holidays, parental and family leave
• Family building benefits, back‑up care, childcare subsidy
• Tuition assistance, college coaching
• Short‑term and long‑term disability, voluntary AD&D, accident, life, and long‑term care insurance
• Mobile service and home internet discounts
• Commuter and transit programs

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.