Senior Client Success Lead

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Professional Corporate Office, Overland Park, KS, US

Competitive Compensation & Benefits Package
* 401(k) with Profit Sharing
* Flexible Time Off
* Office Dog!!

ABOUT US

By combining our unparalleled domain expertise with leading-edge technology, Ad Astra is helping higher education in its mission to advance timely student completions. We are building a cloud-based software platform that will provide the foundation for our next generation of industry-leading solutions and analytics. Simply put, we're helping students graduate faster.

OUR CORE VALUES

• We recognize talent. We recognize and appreciate the unique God-given talents that our people bring to Ad Astra. Aligning these individual gifts with our work sets team members up to succeed.
• We’re unpretentious. There’s no room for ego. We admit our imperfections and have the humility to know what we don’t know.
• We’re passionate. We aren’t satisfied with the status quo. We’re on a mission together to protect the value of degree completion and to transform the higher education industry.
• We’re pioneering. We’re pioneering and aren’t afraid of failing—in fact, we celebrate it. We love it when our people boldly experiment with innovative solutions.
• We love fun. The health of our relationships is strengthened by working with people who stretch our thinking—and by enjoying the lighter side of life together. We don’t take ourselves too seriously, but we do take fun seriously.
• We have grit. Beyond talent and intelligence, our people have stick-to-itiveness. We push through challenges to make goals a reality.

POSITION SUMMARY

The Senior Client Success Lead (Senior CSL) serves as a strategic advisor and trusted partner to Ad Astra's most complex and high-value client accounts. Building on the core responsibilities of the Client Success Lead, the Senior CSL leverages advanced industry expertise, consultative skills, and business acumen to drive client outcomes, maximize value realization, and strengthen long-term partnerships.

This role is responsible for proactively identifying opportunities and risks through data-driven analysis, guiding executive stakeholders toward strategic goals, and developing scalable success strategies that improve client retention, adoption, and growth. In addition to managing a portfolio of strategic clients, the Senior CSL acts as a mentor and subject matter expert for the Client Success team, contributing to best practices, process improvements, and organizational excellence.

The Senior CSL serves as a champion for the voice of the customer and collaborates across departments to ensure client objectives are aligned with product direction, service delivery, and business outcomes.

ESSENTIAL FUNCTIONS/CORE RESPONSIBILITIES

• Build value-centered client relationships
• Act as a strategic advisor for the client using industry knowledge, skills and experience
• Serve as a mentor and help grow knowledge across the client success team
• Monitor client patterns, usage and engagement to signal early intervention
• Work with the client team to develop client playbooks focused on repeatable engagements and interventions to ensure consistent outcomes
• Create and implement Client Success Plans for all client accounts and align all parties on the plan for success
• Lead annual partnership meetings to share account insights, opportunities and partnership ROI
• Other duties as assigned

In addition to performing the responsibilities of the Client Success Lead role, the Senior Client Success Lead will:

• Build and maintain trusted advisor relationships with executive sponsors and senior stakeholders across strategic client accounts.
• Serve as the primary strategic consultant for assigned clients, aligning institutional objectives with Ad Astra solutions and best practices.
• Lead the development and execution of long-term account success strategies designed to improve adoption, retention, client outcomes, and revenue growth.
• Analyze client health, utilization patterns, business outcomes, and industry…