Supervisor, Police Dispatch

Supervisor, Police Dispatch(Job )

Location:

US:

KS:

Overland Park

Post Date: 8/28/2026

Category:
Public Safety

Employment Type:

Employee

The City of Overland Park has a full-time Supervisor, Police Dispatch position available in the Police Department.

Supervises, assigns, and reviews the work of employees responsible for providing communications and police dispatch services on an assigned shift. Assists dispatchers in all areas of emergency communications, including answering emergency calls, dispatching, entering information into computer aided dispatch system, and conducting records checks. Ensures that proper procedures, techniques and policies are followed. Monitors various alarms at City facilities and severe weather conditions in order to activate storm sirens.

Maintains and updates records of Unit activity.

• Plans, prioritizes, assigns, supervises and reviews the work of employees responsible for providing communications and police dispatch services. Trains and evaluates dispatchers in all areas of police communications. Ensures that proper procedures, techniques and policies are followed.
• Assigns dispatchers to work in various assignments. Distributes human resources according to established needs. Acts on and approves/disapproves vacation and sick leave requests. Audits dispatchers’ use of sick leave. Assigns dispatchers to training classes. Establishes work schedules, makes entries in payroll log and creates payroll forms.
• Identify core training, pre-emptive, and remedial training for dispatchers. Train, evaluate, and document training. Provide training recommendations to superiors.
• Maintains a shift log of communications and dispatching activities for assigned shift and updates activity reports.
• Participates in all areas of emergency communications, including answering emergency calls, dispatching, entering information into computer aided dispatch systems and conducting records checks. Monitors alarms at City facilities and severe weather conditions. Must be able to perform all functions of the Police Dispatcher and Senior Police Dispatcher positions.
• Interprets, recommends and assists in the implementation of goals, objectives, policies and procedures.
• Ensures all equipment is working properly. Operates, monitors, tests, inspects and troubleshoots equipment. Documents equipment failure and arranges for needed repairs.
• Performs investigations relating to internal and/or external complaints to address employee performance and/or conduct. Makes disciplinary recommendations and counsel subordinates as requested.
• Court preparation and testimony. Meets with prosecutors to clarify facts prior to trial; responds to questions from prosecutors, defense attorneys and judges; reviews case reports and evidence prior to trial; understands and applies legal principles; comprehends laws and abstract concepts; organizes facts and provides accurate testimony under stress; recalls and reviews case details prior to testimony.
• Plan, coordinate, and supervise the training of subordinates and on-the-job training for new employees.
• Terminal Agency Coordinator responsibilities. Ensure department personnel are appropriately screened, trained, and adhere to established guidelines. Enters new users into computer systems. Process CJIS computer entries for validation; interpret, analyze, and audit CJIS entries. Ensure personnel have appropriate CJIS access. Trains department members on CJIS policies and procedures. Makes suggestions for department policy and procedure changes.
• Perform quality control checks of the work of subordinates.
• The employee must work the days and hours necessary to perform all assigned responsibilities and tasks. Must be available (especially during regular business hours or shifts) to communicate with supervisors, customers, vendors and any other persons or organization with whom interaction is required to accomplish work and employer goals.
• The employee must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks, where applicable.

• High school diploma or equivalent. Associates degree preferred.
• Access to the Kansas Criminal Justice Information System (KCJIS) is required, so the following KCJIS requirements apply:
• Must be at least 18 years of age.
• Must have not been convicted of a felony or serious…