Operations Analyst

The Operations Analyst plays a key role in connecting our Sales, Finance, PMO, and Services teams to ensure projects are accurately planned, tracked, and delivered. This role provides visibility into project performance, services backlog, budgets, and operational metrics while supporting process improvements that drive efficiency and business growth.

As part of the Consulting Operations team, you’ll work closely with Practice Directors, Project Managers, Revenue Managers, and Sales partners to maintain accurate project data, manage operational workflows, monitor milestones and budgets, and identify opportunities for improvement. The ideal candidate enjoys solving problems, analyzing data, improving processes, and collaborating across teams to support informed business decisions.

At Netsmart, improving care delivery isn’t just our aspiration; it’s our passion!

For more than 50 years, we’ve been a healthcare software company developing technology and providing services in the behavioral health, human services, and post‑acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles and recognize new opportunities as healthcare evolves. We continuously strive to advance our technologies and offerings beyond the EHR by embracing innovation that empowers healthcare professionals to provide the best possible care.

The Operations Analyst plays a key role in connecting our Sales, Finance, PMO, and Services teams to ensure projects are accurately planned, tracked, and delivered. This role provides visibility into project performance, services backlog, budgets, and operational metrics while supporting process improvements that drive efficiency and business growth.

As part of the Consulting Operations team, you’ll work closely with Practice Directors, Project Managers, Revenue Managers, and Sales partners to maintain accurate project data, manage operational workflows, monitor milestones and budgets, and identify opportunities for improvement. The ideal candidate enjoys solving problems, analyzing data, improving processes, and collaborating across teams to support informed business decisions.

• Maintain and manage the services backlog by practice and delivery group, ensuring accurate project setup, closure, status tracking, and data integrity.
• Monitor operational performance and partner with Project Managers and Operations leaders to identify risks, resolve issues, and support successful project execution.
• Support project lifecycle activities including project creation, project plan maintenance, milestone tracking, and project closeout activities.
• Analyze project, operational, and financial data to identify trends, risks, opportunities, and areas for process improvement.
• Monitor budgets, milestones, schedule changes, and project health indicators while proactively addressing potential risks.
• Support weekly, monthly, and quarterly operational and financial reporting.
• Collaborate with Practice Directors, Project Managers, Revenue Managers, Finance, and Sales teams to ensure alignment on project scope, budgets, timelines, and revenue recognition activities.
• Proactively identify and implement data improvements, reporting enhancements, and system customizations that support business requirements.
• Participate in or lead operational process design, implementation, automation, and continuous improvement initiatives.
• Communicate effectively across cross-functional teams to ensure leaders and stakeholders remain informed on key priorities and initiatives.
• Assess operational challenges and develop solutions that improve productivity, quality, financial performance, and client satisfaction.