Senior Product Manager

Duration: 12+ Months

Location: KS-Overland Park

Overview: Every Turnberry consultant belongs to a practice, an internal group of consultants and leaders with shared experience and expertise. Each of these practices aligns to one of the core services Turnberry offers to clients. As a Senior Product Manager, you will join Turnberry's Business Transformation practice. Turnberry's Business Transformation practice is dedicated to diagnosing and addressing core business challenges including regulatory compliance, full-scale implementation, managing change and driving continuous improvement across transformation initiatives.

• Product Management Discipline/Portfolio Accountability
  • Own the Service Now portfolio product management discipline, including intake, prioritization, roadmap governance, release management guardrails, stakeholder rhythm, and executive visibility
  • Define standards for roadmap management, backlog health, prioritization, intake readiness, user story quality, value measurement, release readiness, and stakeholder decision-making
  • Introduce practical product management tools, templates, and routines aligned to D&IT Product Management ways of working
  • Partner with D&IT Product Management leadership for mentorship, coaching, and practice alignment
  • Delegate and guide tactical product execution to Product Owner while remaining Accountable for the portfolio-level process and decision framework
• Roadmap Development, Release Governance, and Portfolio Alignment
  • Own and maintain the integrated Service Now portfolio roadmap across capability areas, ensuring business strategy, platform health, enterprise priorities, and delivery capacity are visible in one decision view
  • Translate platform strategy, maturity goals, and roadmap priorities into structured product work
  • Accountable for roadmap alignment to the Service Now platform strategy, governance model, Digital Product Operating Model principles, and measurable business outcomes
  • Partner with the Director of D&IT Business Systems and Product Leads to identify roadmap dependencies, sequencing risks, and priority conflicts
  • Maintain visibility into roadmap status, assumptions, blockers, and decision points
  • Define the portfolio release management approach, including release readiness criteria, sequencing logic, decision gates, stakeholder communications, adoption checkpoints, and post-release value review
• Prioritization Model and Backlog Governance
  • Own the portfolio prioritization model and backlog governance standards while the Product Owner remains Responsible for day-to-day backlog grooming and readiness
  • Partner with Product Leads to ensure backlog items are clear, actionable, and aligned to business value, risk, platform health, and strategic priorities
  • Set Definition of Ready expectations for refinement, including business need, value statement, acceptance criteria, dependencies, risk, UX impact, release consideration, and measurable outcome
  • Accountable for value-based prioritization decisions and trade-off facilitation across business value, risk reduction, platform sustainability, user experience, compliance, and delivery capacity
  • Identify duplicate, stale, unclear, or low-value backlog items and recommend disposition for review with the appropriate Product Owner
• Requirements Quality, Decision Readiness, and Portfolio Standards
  • Define the standard for translating business needs into clear, structured requirements and user stories, with tactical drafting and refinement led by the Product Owner
  • Accountable for consistent quality expectations across business context, acceptance criteria, value rationale, dependencies, release impact, UX expectations, and measurable outcomes
  • Partner with business stakeholders, Product Leads, architects, developers, and analysts to clarify requirements before work enters delivery.
  • Improve consistency of user story writing and refinement discipline across the Service Now portfolio
  • Help reduce ambiguity between business intent, platform design, and delivery execution
• Architecture, Security, Reliability, and Scalability Advocacy
  • Partner closely with architecture, platform engineering, and cybersecurity teams to ensure that product roadmaps explicitly include investments that improve
  • Security posture and compliance
  • System reliability, resilience, and maintainability
  • Scalability and performance aligned to future demand
  • Balance near term feature delivery with intentional investment in foundational quality as required by DPOM's "Secure, Resilient and Scalable"…