Product Manager

Onsite - Overland Park, KS or Cary, NC

This role serves as a strategic Senior Product Manager accountable for the Service Now portfolio product management functions within D&IT Business Systems. The Senior Product Manager owns and continuously improves product management discipline across the Service Now portfolio and is Accountable (A of RACI) for portfolio process, intake discipline, prioritization framework, release management governance, roadmap clarity, stakeholder management, value visibility, and executive decision readiness.
The ideal candidate is a strong product management practitioner who can operate across multiple Service Now domains, bring clarity to ambiguous needs, and translate strategy into executable work. The candidate will lead the adoption of D&IT’s Digital Product Operating Model (DPOM) ways of working, ensuring that application investments are intentionally selected, objectively prioritized, architecturally sound, and continuously measured to deliver enduring business value, not one-off project outputs.

• Own the Service Now portfolio product management discipline, including intake, prioritization, roadmap governance, release management guardrails, stakeholder rhythm, and executive visibility.
• Define standards for roadmap management, backlog health, prioritization, intake readiness, user story quality, value measurement, release readiness, and stakeholder decision-making.
• Introduce practical product management tools, templates, and routines aligned to D&IT Product Management ways of working.
• Partner with D&IT Product Management leadership for mentorship, coaching, and practice alignment.
• Delegate and guide tactical product execution to Product Owner while remaining Accountable for the portfolio-level process and decision framework.

• Own and maintain the integrated Service Now portfolio roadmap across capability areas, ensuring business strategy, platform health, enterprise priorities, and delivery capacity are visible in one decision view.
• Translate platform strategy, maturity goals, and roadmap priorities into structured product work.
• Accountable for roadmap alignment to the Service Now platform strategy, governance model, Digital Product Operating Model principles, and measurable business outcomes.
• Partner with the Director of D&IT Business Systems and Product Leads to identify roadmap dependencies, sequencing risks, and priority conflicts.
• Maintain visibility into roadmap status, assumptions, blockers, and decision points.
• Define the portfolio release management approach, including release readiness criteria, sequencing logic, decision gates, stakeholder communications, adoption checkpoints, and post-release value review.

• Own the portfolio prioritization model and backlog governance standards while the Product Owner remains Responsible for day-to-day backlog grooming and readiness.
• Partner with Product Leads to ensure backlog items are clear, actionable, and aligned to business value, risk, platform health, and strategic priorities.
• Set Definition of Ready expectations for refinement, including business need, value statement, acceptance criteria, dependencies, risk, UX impact, release consideration, and measurable outcome.
• Accountable for value-based prioritization decisions and trade-off facilitation across business value, risk reduction, platform sustainability, user experience, compliance, and delivery capacity.
• Identify duplicate, stale, unclear, or low-value backlog items and recommend disposition for review with the appropriate Product Owner.

• 12 years of product management, product ownership, business…