T-Shotz Operations Manager

T-Shotz is looking for a strong, hands-on Operations Manager who knows how to lead people, run a great shift, solve problems before they become problems, and create an experience that keeps guests coming back.

If you thrive in a fast-paced environment, enjoy developing teams, and would rather spend your day leading a one-of-a-kind entertainment venue than sitting behind a desk, we want to meet you.

T-Shotz is Kansas City’s locally owned golf and entertainment destination in the Northland, featuring 60 climate-controlled, technology-enhanced hitting bays across three levels overlooking a 220-yard driving range.

But golf is only part of what we do.

Guests come to T-Shotz to eat, drink, compete, celebrate, watch sports, host corporate events, and spend time together. From a packed Saturday night to a full-venue corporate buyout, no two days look exactly the same.

As an Operations Manager, you’ll be one of the key leaders responsible for bringing the entire operation together.

You’ll lead from the floor, develop and coach team members, oversee food and beverage operations, support events, manage labor, protect operational standards, and make real-time decisions based on what the business needs.

We’re looking for someone who doesn’t walk past a problem because it “isn’t their department.” Great operators notice what needs to be done, take ownership, and get it across the finish line.

• Lead day-to-day venue operations and deliver an exceptional guest experience

• Coach, develop, motivate, and hold team members accountable

• Lead high-volume shifts across a large, multi-level entertainment venue

• Manage labor and staffing based on business volume, reservations, events, and operational needs

• Maintain strong standards for food quality, beverage service, cleanliness, safety, and facility readiness

• Support the planning and execution of corporate events, parties, full-venue buyouts, and special experiences

• Resolve guest concerns with confidence and professionalism

• Monitor operational and financial performance and identify opportunities to improve results

• Partner with other managers and departments to keep the entire venue operating smoothly

• Identify problems, develop solutions, and take ownership through completion

• Build a culture where people enjoy coming to work while maintaining high expectations and accountability

The right person is an operator and a leader
.

You’re comfortable making decisions, giving feedback, jumping into the operation when needed, and setting the standard for your team. You understand that leadership means more than knowing how to do the job—it means consistently executing, developing others, and taking ownership of the business.

Restaurant, hospitality, entertainment, high-volume retail, sports venue, or similar management experience is strongly preferred.

Most importantly, we want someone with initiative, urgency, sound judgment, and the ability to lead people well.

Competitive salary based on experience plus a performance-based bonus structure.

• Health insurance

• Dental insurance

• Vision insurance

• Paid time off

• Floating holidays

• Performance-based bonus opportunity

• Employee discounts

• Flexible scheduling

• Leadership and professional development opportunities

Because managing here is anything but boring.

You’ll help lead a locally owned Kansas City business that combines hospitality, sports, entertainment, events, food, and beverage under one roof. You’ll have the opportunity to make decisions, develop people, improve the operation, and have a measurable impact on the business.

We’re looking for someone who wants more than a management title.

We’re looking for someone who wants to help run the place.

Job Type: Full-time
Location: Kansas City, MO 64155
Work Location: In person