Fraud Specialist

Our client is seeking a Fraud Specialist to join their team! This position is located in Overland Park, Kansas.

• Conduct in-depth fraud analysis and investigations, including customer authentication and identity verification
• Review and assess account activity across multiple systems to identify, confirm, or clear suspected fraud
• Handle inbound calls and fraud referrals from customers impacted by fraudulent activity
• Ensure compliance with fraud prevention policies and procedures across all business channels
• Analyze fraud trends related to identity theft, fraudulent orders, and account misuse
• Research cases thoroughly and draw sound conclusions based on available data
• Partner with internal teams to support customer verification, escalation, or legal action when appropriate
• Investigate and respond to fraud escalations in a timely and professional manner
• Contribute to the development and continuous improvement of fraud-related policies, processes, and controls
• Identify operational gaps and recommend solutions to improve fraud detection and prevention

• High school diploma or equivalent
• 1+ years of relevant experience in fraud prevention, customer service, or a call center environment
• 1+ years of experience working in a Windows-based computer environment
• Strong verbal communication skills with the ability to engage customers professionally and empathetically
• Experience navigating multiple systems and computer applications simultaneously while on customer calls
• Strong attention to detail and ability to follow established procedures
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

The approximate pay range for this position is between $11.00 and $17.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

At Kelly Mitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges.

As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.

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