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Customer Success Mgr./ CSM Customer Service Rep

Retention Team Lead - Residential Services

Job in Overland Park, Johnson County, Kansas, 66213, USA
Listing for: Sales and Marketing
Full Time position
Listed on 2026-02-22
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading telecommunications company located in Overland Park is seeking a motivated individual to manage retention agents. The role involves ensuring high customer satisfaction, coaching agents on effective retention techniques, and analyzing performance to improve retention rates. Ideal candidates should have an Associate's degree and 3-5 years of call center experience in customer service or phone sales. This position offers a chance to be part of a dynamic environment where you can contribute to customer success.
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