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CRM System Customer Service Rep

Principal CX Leader — Own End-to-End Customer Journeys

Job in Overland Park, Johnson County, Kansas, 66213, USA
Listing for: T-MOBILE USA, Inc.
Full Time position
Listed on 2026-03-01
Job specializations:
  • Customer Service/HelpDesk
    CRM System, Customer Service Rep
  • IT/Tech
    CRM System
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A leading telecommunications company is seeking a Principal Customer Experience Manager in Overland Park, KS. This role is crucial in shaping customer experiences and outcomes. Responsibilities include owning customer journeys, analyzing performance metrics, and leading cross-functional initiatives. The ideal candidate has over 8 years of experience in customer experience and digital transformation. This position offers a hybrid work environment and an attractive compensation package.
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