Customer Experience Specialist

Description

We are looking for a dedicated Customer Experience Specialist for a 9-month contract at a company in Overland Park, KS In this long-term contract role, you will play a vital part in delivering exceptional service and support to customers by addressing inquiries, resolving concerns, and ensuring satisfaction. This is an excellent opportunity to contribute to a team focused on enhancing customer relationships and achieving program success.

Responsibilities:

- Build and maintain strong relationships with customers and internal teams to enhance overall satisfaction and program usage.

- Manage customer inquiries, concerns, and requests, ensuring prompt and accurate resolution.

- Handle escalated issues by directing them to the appropriate team members or leadership when necessary.

- De-escalate challenging interactions while maintaining professionalism and delivering outstanding support.

- Document customer interactions, feedback, and complaints accurately in company systems.

- Meet or exceed departmental metrics, including service level agreements and performance standards.

- Actively participate in training sessions and contribute to team discussions to improve processes and documentation.

- Provide valuable insights during client reviews and collaborate on actionable plans to enhance program outcomes.

- Support new program implementations by offering feedback and assistance with processes and procedures.

- Complete administrative tasks such as account updates, billing preparation, and onboarding new users efficiently.

Requirements - Proven experience in customer service, ideally in a call center environment.

- Proficiency in handling multi-browser navigation and email correspondence.

- Strong skills in managing customer success and resolving account discrepancies.

- Ability to address account inquiries with attention to detail and accuracy.

- Demonstrated expertise in data entry and managing customer records.

- Exceptional communication skills with an ability to handle difficult situations effectively.

- Commitment to meeting performance metrics and service level standards.

- Adaptability to change and a positive attitude towards evolving processes and systems. Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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