Lead Fraud Investigator

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you have a passion for helping others? Looking for a Lead Fraud Investigator position that values integrity and teamwork? If so, you’ll fit right in with Spectrum’s Customer Service team!

Spectrum’s Customer Service team works directly with our customers, focusing on their needs and keeping them informed of all things Charter. It’s a communication-focused job that allows you to showcase your real-time problem‑solving skills. You’d be joining a positive team with quality expectations that values partnership, long‑term career growth, and great work‑life balance.

As a Customer Service Lead Fraud Investigator, your focus is fraud detection, investigation, mitigation, and loss prevention across Cable, Internet, and Mobile Orders. You’ll seek to achieve the optimal balance between customer experience and fraud prevention through interaction with callers. It’ll be a highly collaborative team environment, colleagues supporting customers as well as each other!

• Recognizing systemic issues, driving correction, and implementing solutions
• Assisting team leaders with escalated issues
• Training and mentoring team members
• Identifying and presenting opportunities for improved operational procedures

• Experience:
  
  Fraud training: 4 years, Resolving difficult and escalated issues: 4 years
• Education:
  
  High school diploma or GED
• Technical
  
  Skills:
  
  Knowledge of cable/telecom operations, detection and analysis, and laws/regulations related to fraud and risk management
• Skills:
  
  Excellent written and verbal communication with coworkers and customers
• Schedule:
  
  Some travel required

• Ability to identify trends in data, formulate solutions to address Fraud, and make recommendations
• Extensive knowledge of billing cycles and cross divisional procedures
• Effective organization and time management when multitasking

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.