Fraud Operations Specialist

Job Title

Fraud Operations Specialist

• At least 1 year relevant experience required. Conduct in-depth analysis and/or investigations to identify and manage fraudulent activities. This includes customer authentication, fraud investigations and/or compliance with fraud policies in all business channels.
• Analyze relevant data to confirm or clear fraud, validate customer  and violations of fraud policies that could adversely impact *.
• Evaluate fraud trends related to fraudulent orders and identity theft. Perform research and draw conclusions.
• Researches and/or notifies appropriate internal staff for customer verification or legal action.
• Participates in establishment and implementation of policies and procedures designed to identify and deter fraudulent usage.
• Investigates and responds to fraud escalations. Establishes and improves fraud-related process.
• Identifies issues and recommends solutions on team projects.
• Must be able to work flexible schedule including nights, weekends and holidays.

• Reviews, identifies, and deters fraudulent activity. Takes inbound calls and referrals from victims of fraudulent activities.
• Assesses the available information via multiple internal and external tools to identify the situation and provide guidance to resolve issue.

• Must have excellent conversational skills in English.
• Experience navigating multiple computer screens and programs while interacting with customers on the phone.
• High School diploma or equivalent.
• One year experience operating a computer in a Windows based environment.
• One year experience in fraud, customer service or a call center environment. Technology Requirements (I.E Programs, systems, etc) Phone skills, typing skills and good communication skills.

• Phone calls, using slack to communicate to the team and reviewing documents to validate identity.

Customer service and call center skills.

Good tone and communication skills as well as listening skills.

Overland Park, KS 66251. This role will be hybrid, 3 days office/2 days remote after training is complete.

$20.00 - $21.00 per hour on W2.

At Lance Soft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits:

• Four options of medical Insurance
• Dental and Vision Insurance
• 401k Contributions
• Critical Illness Insurance
• Voluntary Permanent Life Insurance
• Accident Insurance
• Other Employee Perks

Lance Soft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias.

We provide Global Workforce Solutions with a human touch.

Lance Soft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.

Lance Soft makes hiring decisions based solely on qualifications, merit, and business needs at the time.