Fraud Specialist​/Fraud Operations Specialist

Description

This role will be hybrid, 3 days office / 2 days remote after training is complete.

Job#: 3024436

Shift: 9‑6pm CST

Hours of operation:
Mon‑Fri 9:30‑6:30 CST;
Sat 8:00‑5:00 CST.

Training hours: 8:00‑5:00 CST.

• Conduct in‑depth analysis and investigations to identify and manage fraudulent activities.
• Perform customer authentication, fraud investigations, and compliance with fraud policies across all business channels.
• Analyze relevant data to confirm or clear fraud, validate customer , and identify violations of fraud policies that could adversely impact our client.
• Evaluate fraud trends related to fraudulent orders and identity theft. Perform research and draw conclusions.
• Research and/or notify appropriate internal staff for customer verification or legal action.
• Participate in the establishment and implementation of policies and procedures designed to identify and deter fraudulent usage.
• Investigate and respond to fraud escalations.
• Establish and improve fraud‑related processes.
• Identify issues and recommend solutions on team projects.
• Work a flexible schedule, including nights, weekends and holidays.

• Must have excellent conversational skills in English.
• Experience navigating multiple computer screens and programs while interacting with customers on the phone.
• High‑school diploma or equivalent.
• One year experience operating a computer in a Windows‑based environment.
• One year experience in fraud, customer service, or a call‑center environment.

• Phone skills, typing skills, and good communication skills.

• Phone calls, use Slack to communicate with the team, and review documents to validate identity.

• Customer service and call‑center skills; soft skills; good tone and communication skills as well as listening skills.
• Role will support Fraud Management.

• Medical, dental, vision, life, disability insurance.
• Optional health savings account (HSA).
• Employee stock purchase program (ESPP).
• 401(k) program with company match after 12 months.
• Employee assistance program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program.
• Access to training, certification prep, and professional development resources.

4400 Cox Road, Suite 200, Glen Allen, Virginia 23060

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.