Activity Instructors Job Overland Park area,Kansas USA,Customer Service/HelpDesk

To operate all activities according to the required operational standards and best practice set out to all staff in the Operating Procedures Manuals and handbooks.
To work with a team of instructors
To carry out daily opening and closing procedures in activity areas
To give due customer care and to meet and greet visitors and groups
To lead and instruct individuals or groups in various activities organised
To be responsible for storing and control of all the equipment in the activity areas
To be familiar with all product offerings at the park to enable upselling of activities to customers
To check and store signed disclaimer and wavier forms
To communicate effectively with the Activity Manager and Instructors on all necessary issues
To ensure involved person reports and record all accidents/incidents and complaints correctly
To assist with development of programmes and activities particularly corporate team building
To attend training courses as required and to meet agreed training needs
Representing the park at conferences/events when necessary
Any other duties as required by the Activity Manager or General Manager.

DUTIES AND RESPSONSIBILITIES

To operate all activities according to the required operational standards and best practice set out to all staff in the Operating Procedures Manuals and handbooks.
To work with a team of instructors
To carry out daily opening and closing procedures in activity areas
To give due customer care and to meet and greet visitors and groups
To lead and instruct individuals or groups in various activities organised
To be responsible for storing and control of all the equipment in the activity areas
To be familiar with all product offerings at the park to enable upselling of activities to customers
To check and store signed disclaimer and wavier forms
To communicate effectively with the Activity Manager and Instructors on all necessary issues
To ensure involved person reports and record all accidents/incidents and complaints correctly
To assist with development of programmes and activities particularly corporate team building
To attend training courses as required and to meet agreed training needs
Representing the park at conferences/events when necessary
Any other duties as required by the Activity Manager or General Manager.

DESIRED QUALIFICATIONS

Training and certification in areas such as water sports, high ropes, archery, adventure activities a distinct advantage but not essential as training will be provided.

SKILLS

Good communication skills
Work experience in similar activity instructor role or with large groups of people of all ages is an advantage but not essential as training will be provided.
Great customer service skills
Fluent use of the English language
Ability to work as part of a team
Confidence working at heights and with large groups

Benefits

Schedule

For all positions Covid 19 considerations are in place.

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