Temporary Customer Service Specialist

Overland Park, Kansas, United States of America

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture,
you belong here.

The Customer Service Specialist is responsible for providing high-level service to ensure that appropriate support is provided to the client’s employees. The Customer Service Specialist is responsible for communicating telephonically to conduct and track individual, personalized benefit review sessions and properly educate employees during open enrollment.

Temporary Customer Service Specialist – Open Enrollment
- Benefits

Lockton is hiring Temporary Customer Service Specialists to support our 2026 Annual Enrollment season!

As part of Lockton’s BCInsourcing team, you’ll have the opportunity to make a meaningful impact by helping employees across the country understand their benefit options and make informed decisions during their company’s annual enrollment period.

We are seeking customer-focused professionals who enjoy helping others, communicate confidently, and are comfortable working in a fast-paced, technology-driven environment. Experience in customer service, employee benefits, or insurance is preferred.

Licensed and non-licensed opportunities are available.

Compensation
Licensed Life & Health Insurance Professionals: $22.00–$24.00 per hour
Non-Licensed Professionals with Benefits or Customer Service

Experience:

$18.00–$21.00 per hour

What You’ll Do
After completing paid training, you will conduct individualized benefits review sessions by phone and provide employees with clear, knowledgeable support throughout their open enrollment process.

Responsibilities include:

• Helping employees understand their available benefit options
• Conducting individualized benefits review sessions by phone
• Answering questions and providing accurate information
• Guiding employees through the enrollment process
• Using multiple computer systems and communication platforms to document and support each interaction
• Providing a professional, positive customer experience

What We Offer

• Paid training – Training is provided in person at our Overland Park, Kansas office or remotely for eligible non-local hires.
• Competitive hourly pay – Temporary W-2 position with weekly pay.
• Consistent schedule – Monday through Friday with no weekend requirements.
• Company-provided equipment – Equipment needed to perform the role will be provided.
• Supportive team environment – Join an experienced team dedicated to helping employees successfully navigate their benefits.
• Bonus opportunities
  Retention Bonus: $100–$200 VISA Gift Card (for meeting end-of-assignment expectations)
  Referral Bonus: $100 VISA Gift Card for each hired referral
• Assignment Period:
  October–November 2026
• Hours:
  
  40 hours per week
• Schedule:
  
  Monday–Friday
• Shift Window:
  Shifts will be scheduled between 7:00 a.m. and 7:00 p.m. Central Time
• Location:
  
  Overland Park, Kansas or Remote

Full-time attendance and commitment are required for the duration of the assignment. Attendance is essential during both training and the enrollment period.

Qualifications

• We are looking for individuals who are:
• Customer-focused and committed to providing a positive employee experience
• Clear, confident, and professional communicators
• Comfortable communicating with customers by phone for extended periods
• Highly proficient with computers, keyboards, headsets, and multiple technology platforms
• Comfortable navigating computers, Google platforms, and other communication tools
• Professional, dependable, and solution-oriented
• Able to learn new systems and processes quickly
• Available to work 40 hours per week for the entire assignment

Candidates may be asked to complete computer, keyboarding, and communication assessments as part of the interview process.

Work-Location Requirements

Temporary applicants must reside in one of our…