Customer Experience - Sports and Live Events
Listed on 2026-08-19
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Customer Service/HelpDesk
Customer Service Rep, Event Management & Planning -
Entertainment & Gaming
Customer Service Rep, Event Management & Planning
TFL, a leading live entertainment and technology company, has a fantastic opportunity for a Customer Experience Coordinator to join our team on-site at our headquarters located in Overland Park, KS.
AboutTFL(Tickets For Less )
At TFL, we are passionate about creating Memories For Life® for sports fans, music lovers and event goers across the country. We work directly with sports properties, professional teams, college athletic departments, venues, fans, and partners to improve the event going experience and drive event attendance. Our unique distribution model creates quick and convenient access for event goers across the country and ensures that teams and rights holders maximize fan access and event revenue.
Asa Top
10ticketresellerinthecountry,TFLoffersemployeesafrontrowseatintotheever-evolvingticketingindustry.
Ontopofthat,welovetohavefun!
Fromanopenandinvitingworkenvironmenttomultiplestaffperks,TFLisagreatplacetowork.
With our headquarters located in the greater Kansas City-area, TFL is proud to celebrate 20 years of providing high-rated service to the local community. Recently named to the KC Business Journal’s Top 150 Private Companies List, we have achieved tremendous growth post-pandemic. Fueled by recent acquisitions, we have expanded our retail customer base in strategic markets, and now have offices in Tuscaloosa, AL and Omaha, NE.
Reportsto:Director,Customer Experience
Responsibilities&Job Duties(including,butarenotlimitedto):- Provide best-in-class service to our TFL retail and private-label customers through all available means of communication.
- WorkinthePoint-of-Salesystemtoassistcustomersonticketpurchasesanddelivery.
- Delivering industry-leading customer experience with tone, empathy, confidence and attention to detail
- Develop and create solutions to customer issues efficiently and effectively.
- ExecuteCRMstrategy,effectivelymaximizing
HubSpotcapabilities. - Utilize Customer Relationship Managementtoolsforrecordingcustomercommunication and interactions.
- Ensure proper procedures for all interactions.
- Work collaboratively with other team members to achieve departmental and company goals.
- Actively contribute ideas and potential improvements to team members and management
- Proactively engage in protecting company assets through vigorous fraud prevention and cash handling procedures, actively assessing credit card misuse or abuse
- Bachelor’sdegreeinarelatedfieldpreferred
- Ability to successfully complete a standard background check.
- Musthaveapassionforsportsand/orliveentertainment.
- Retail,travel,events,sportsorliveentertainmentexperienceconsideredaplus.
- Excellentverbalandwrittencommunicationskills
- Self-motivation,attentiontodetailandstrongorganizationalskillsrequired.
- Mustbeabletoworkindependentlyandaspartofateaminagroupsetting.
- Strongabilitytomulti-task
- Mustbeavailabletoworkunderpressureinafast-paced environment.
- Musthaveaneyefordetail.
- Competitive salary
- Discretionaryperformancebonuses
- 401kwithcompanymatch
- Unlimitedvacation
- Medical/Dental/Vision insurance
- Long-termandshort-term disability
- Life insurance
- Paidparentalleave
- $1,000employeeticketcredit
- Companyoutingstolocalliveevents,including
Suiteticketsto Kansas City ’spremierevents - Companykitchenincludingcomplimentarybreakfast,lunch,snacksanddrinksforemployeesdaily
- Companyhappyhours
- Employeereferralprogram
- Casual Dress Code
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