Cash Management Representative

Responsibilities

• Accurately applying customer payments and resolving routine payment discrepancies in a fast‑paced, high‑volume environment.
• Ensure timely and accurate posting of payments, supporting internal partners, and delivering a positive customer experience.
• Review Unapplied Inquiry cases with the goal of applying payments in accordance with customer‑provided remittance instructions and the Standard Operating Procedure (SOP).
• Initiate funds transfers to related accounts within a customer hierarchy when payments are posted to the incorrect customer account.
• Complete adjustment processing on various client networks, including write‑offs, credits, refunds, transfers, etc.
• Manual payment application of incoming funds against open transactions as requested by the customer or stakeholders in Client AR/Customer Support.
• Review and resolve over‑payments, short‑payments, duplicate payments, etc., in accordance with SOP and best practices.
• Issue refunds when funds cannot be applied as remitted.
• Provide excellent service to both internal and external customers.
• Escalate more complex cases/requests to higher‑level staff, when appropriate.
• Possesses working knowledge of core job duties and is able to complete job duties with minimal assistance.

• College degree or equivalent work experience preferred.
• Ability to work both independently and as part of a larger, interdependent team.
• Strong oral and written communication skills.
• Analytical & critical‑thinking skills to resolve challenges independently.
• Good judgment & decision making.
• Ethical behavior & trustworthiness.
• Strong math and accounting skills.
• Proficiency with Microsoft Office products (Excel, Word, Outlook).
• Ability to meet/exceed both quality and productivity expectations simultaneously.