Client Success Manager B2B Accounts

Job Summary

We are seeking a Client Success Manager B2B Accounts for temp-to-hire opportunities with growing organizations in the Overland Park and greater Kansas City area. This role is ideal for a relationship-driven professional who enjoys managing business accounts, guiding clients through onboarding, solving problems, and helping customers see measurable value from the products or services they use.

The Client Success Manager B2B Accounts will serve as a trusted point of contact for an assigned portfolio of clients while collaborating with internal teams across sales, operations, support, billing, and service delivery. This is a strong opportunity for someone who values positive teamwork, supportive leadership, career growth, and a professional environment where proactive communication and client advocacy make a direct impact.

• Manage an assigned portfolio of B2B client accounts and maintain strong relationships with business owners, decision-makers, and client contacts.
• Guide new clients through onboarding, implementation, training, account setup, and ongoing service adoption.
• Conduct regular account reviews to discuss performance, progress, needs, risks, and next steps.
• Coordinate with internal departments to resolve client questions, service issues, billing concerns, and account updates.
• Identify potential client risks, address concerns proactively, and support retention, renewals, and account expansion opportunities.
• Maintain accurate account notes, follow-up activity, service records, and client documentation in a CRM or related platform.

• Anticipated salary range: $55,000 to $60,000 annually, depending on experience and the specific opportunity.
• Job type:
  Temp-to-hire.
• Schedule:
  
  Full-time.
• Location:
  
  Overland Park, KS and the Kansas City metropolitan area.
• Work environment:
  Opportunities may be onsite or hybrid.
• Benefits and bonus eligibility will vary by employer.

• Manage B2B client relationships and serve as the primary contact for an assigned book of business.
• Lead client onboarding, implementation support, training coordination, and account setup.
• Conduct account reviews using client goals, service activity, reports, and performance metrics.
• Partner with internal teams to resolve issues, prevent attrition, and support renewals or expanded service opportunities.
• At least 3 years of experience in B2B client success, account management, client services, implementation, or a related customer-facing role.
• Experience independently managing multiple client relationships or a book of business.
• Strong communication, presentation, relationship-building, and follow-up skills.
• Ability to manage competing priorities, document activity accurately, and work independently without constant direction.
• Professional confidence handling escalations, difficult conversations, and client concerns.
• Experience using CRM, project-management, or customer-success platforms.
• Comfortable using data, reports, or performance metrics to guide client conversations.
• Proficiency with Microsoft Office, including Outlook, Excel, PowerPoint, and Teams.

• Experience in SaaS, technology, financial services, payments, insurance, employee benefits, marketing, professional services, consulting, healthcare, education, or other service-based industries.
• Background supporting client onboarding, implementation, renewals, retention, or account expansion.
• Experience with Salesforce, Hub Spot, Gainsight, Churn Zero, or similar customer-success platforms.
• Ability to understand client business goals and provide thoughtful recommendations that improve satisfaction, adoption, and long-term account value.

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For temporary assignments lasting 13 weeks or longer, Apple One is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

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