Insurance Customer Service Rep

Job Description

Humbard Agency, LLC is proud to represent American Family Insurance, a company that has been serving communities for nearly 100 years. Our mission is centered on helping individuals and families protect their dreams while building financial security for the future. As a local agency, we operate with a close-knit, team-focused environment where collaboration and community involvement are part of daily life.

Team members value the opportunity to make a meaningful impact while working in a flexible, family-first environment that encourages both personal and professional growth.

We're seeking a detail-oriented Insurance Customer Service Representative to support and grow our existing book of business. This role focuses on servicing client accounts, handling policy needs, and identifying opportunities to cross-sell and expand coverage. You will play a key role in maintaining client relationships, resolving issues, and supporting both service and sales efforts. This position is ideal for someone who enjoys problem-solving, working with clients, and contributing to both retention and revenue growth.

• Hourly base pay of $20 - $22.50 based on experience plus commission and bonus opportunities
• Monday-Friday schedule with flexible hours
• Paid time off, paid holidays, and paid sick leave
• Work-life balance and flexible scheduling

• Paid Time Off (PTO)
• Flexible Schedule
• Hands on Training
• Mon-Fri Schedule
• Bonus Opportunities
• Warm Leads Provided
• Holidays Off
• Paid Holidays
• Professional Development
• Continuing Education Opportunities
• Ongoing Training Seminars
• Performance Bonuses
• Professional Work Environment
• Paid Sick Leave
• Licensing Assistance

• Assist clients with policy questions and service needs
• Handle inbound and outbound client communication
• Manage and maintain client accounts
• Follow up with clients to ensure satisfaction and retention
• Cross-sell additional coverages to existing clients
• Support billing inquiries and claims-related questions

• An active Property and Casualty insurance license is a plus, Life License is a plus
• Licensing Assistance is provided for the right candidate
• Prior insurance or account management/service experience preferred
• Strong communication and problem-solving skills
• Detail-oriented and highly organized
• Comfortable using technology and agency systems
• Goal-oriented with a client-focused mindset
• Honest, patient, and driven attitude