Customer Support Specialist

Job Details:
Level: Entry,

Job Location:

RRR - Woodridge, IL 60517, Position Type:
Full Time, Education Level: High School, Salary Range: $45,000.00 - $55,000.00 Salary, Travel Percentage:
None, Job Category:
Sales, Customer Support Specialist

Full-Time, Hybrid

Woodridge, IL & Overland Park, KS

$45,000 - $55,000 annually

The Customer Support Specialist plays a pivotal role in managing relationships with Radiant’s network stations and clients. This position ensures high-quality service execution, maintains long-term relationships, and drives continuous improvement across multiple offices and geographies. The Customer Support Specialist works closely with the operations team to guarantee that service and product expectations are met while creating value for customers. This role operates with a high degree of autonomy, requiring sound independent decision-making in day-to-day duties, and may take on additional responsibilities as business needs evolve.

• Customer Relationship Management – Serve as the primary point of contact for assigned stations and customers within Radiant’s network, providing exceptional service and proactive communication.
• Shipment Management – Monitor shipments from initiation to completion, provide timely status updates, and ensure billing, invoicing, and pick-up/delivery details are accurately recorded.
• Problem Resolution – Address and resolve shipment issues or delays promptly, keeping customers and internal teams informed throughout.
• Cross-Team Collaboration – Partner with operations, sales, and capacity/product/supply teams to ensure smooth account execution and resolve challenges in real time.
• Conflict Management – Navigate complex customer interactions with diplomacy and tact, advocating for customer needs while aligning with company priorities.
• Process Improvement – Identify opportunities to improve customer service processes and help implement best practices.
• Data Management & Reporting – Use internal technology tools to track and report on shipment status, pricing, and customer issues.
• Strategic Account Planning – Partner with Radiant stations to transition customer accounts, set clear expectations, and leverage automation to improve efficiency.
• Customer Advocacy – Represent the customer’s interests within the organization, ensuring their needs are understood and prioritized.

• High school diploma required;
  Associate or Bachelor’s degree in Business, Logistics, or International Trade preferred.
• Minimum 1 year of experience in a customer-facing role, preferably in logistics or transportation.

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Familiarity with Transportation Management Software (e.g., Revenova, SAP, AS400, Salesforce) is a plus.

• Strong verbal and written communication skills with the ability to interact effectively with internal and external stakeholders.
• Excellent problem-solving and decision-making skills in a fast-paced, team-oriented environment.
• Strong multitasking, attention to detail, and organizational skills.
• Ability to build and maintain positive working relationships across teams.

• Familiarity with carrier terminology.
• First-and last-mile delivery service experience.
• High-volume operating environment.
• Expedited shipping experience.

• Ability to manage conflict with professionalism and diplomacy.
• Solid understanding of North American geography.
• Knowledge of transportation and logistics industry trends is a plus.

Full-time (minimum of 8 hours per day), with flexibility to complete job duties. Schedule may vary based on customer needs and operational requirements.