Customer Service Associate

Job Description:

Job Title:

Customer Service Associate (CSA) II

Location:

Overland Park, KS

Employment Type:

Full-Time About Capitol Federal At Capitol Federal Savings Bank , we are committed to helping individuals, families, and communities achieve financial success. With a long-standing tradition of integrity, service, and financial stewardship, we strive to deliver exceptional banking experiences to every customer we serve.

Our team members are the foundation of our success. We believe in fostering a supportive environment where employees can grow professionally, contribute meaningfully, and build rewarding careers.

Position Summary The CSA II will assist customers with all types of account transactions including teller transactions. The CSA II will advise customers on company products and services to meet their personal financial goals. This position is responsible for accurately processing financial transactions and being an effective source of information for our customers: in lobby, drive-thru window or by telephone. This position provides friendly, professional, confidential and effective assistance to customers and Bank associates assuring a positive experience and minimizing wait time.

Key Responsibilities The responsibilities listed below represent the primary duties of this position. Additional duties may be assigned as needed.

Performs teller transactions as defined by the Bank. Balances cashbox daily to ensure accuracy in transactions and notifies supervisor regarding any offages. Participates in the rotation of vault duties, including the daily balancing of the vault when it is used.

Assists customers with opening all types of retail and safe deposit boxes as defined by the Bank and branch management. Performs maintenance on existing accounts.

Use every customer contact as an opportunity to advise and cross-sell customers about additional services or programs that might benefit them.

Research, troubleshoot and resolve external and internal customer inquiries as needed.

Answer incoming calls verifying the identity of the caller. Determine the needs of the caller and minimize the time and effort to resolve their concerns.

Assists other departments and branches with transactions as needed; provides support for the department and branch management in fulfilling customer requests.

Performs branch opening and closing duties as assigned.

Performs other duties as assigned.

Participate in proactive team efforts to achieve departmental and company goals.

Must comply with current applicable laws, regulations and bank policies and procedures. Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.

Required Qualifications High school diploma or equivalent required.

A minimum of six months of customer service or related experience, including preparatory experience

Cash handling is preferred.

Core Competencies Successful candidates typically demonstrate the following competencies:

Customer Focus Communication Skills Integrity and Professionalism Problem Solving Attention to Detail Team Collaboration Unconditional Ethics Why Join Capitol Federal?

Capitol Federal offers employees a supportive workplace and opportunities for career growth.

Benefits may include:

Competitive compensation

Retirement and savings plans

Flexible Spending Accounts Paid time off and holidays

Employee Assistance Program Health, Dental, Life and Disability coverage

Parental Leave Professional development opportunities

Career Advancement Pathways Cap Fed  is an equal opportunity employer.