Student Service Advisor - EMBA

OUR UNIVERSITYOttawa University (established in 1865), one of the oldest private liberal arts universities in the United States, is a multi-campus system serving approximately 4000 students through its campuses in Kansas (Ottawa, Kansas
- Residential Campus and Overland Park, Kansas
- Adult Programs);
Arizona (Surprise Residential Campus and OUAZ Adult Programs);
Wisconsin (Brookfield Adult Programs); and our OU ONLINE PROGRAM based out of Overland Park, Kansas.

Ottawa University is a regionally accredited, church-related, private university that strives to integrate faith, learning, and life in the academic experiences of students.

JOB SUMMARY Primarily responsible for the academic and financial advisement of students enrolled in the Executive MBA program using effective enrollment management, financial options, and counseling/advising techniques. Must have excellent customer service skills, through electronic modes of operation, which are aligned with Ottawa University’s student-centric philosophy. Serves as the primary service contact between the student and the University in all aspects of the student’s life and experience with Ottawa University.

ESSENTIAL FUNCTIONS OF THE JOB (provide list of items which are essential to effective outcomes in this role):

Advises and supports students to create (or update) and maintain a current Graduation Plan. Tracks the student’s progress and maintains regular contact encouraging consecutive term enrollment and continued academic progress.

Tracks the student’s attendance and progress and maintains regular contact with University staff to support compliance with SEVIS requirements (if/when applicable).Counsels students effectively regarding financial plans and payment due date requirements. Serves as an expert on the University’s financial policies, procedures, and processing system. Assures the timely processing of payment reporting.

Effectively coordinates proper communications to both new and returning students regarding onboarding, EMBA weekend preparations, payment deadlines, graduation requirements, and policy updates.

Facilitates New Student Orientation in conjunction with the International Programs Office team during each EMBA weekend.

Acts as a liaison between departments and coordinates materials for all campus locations hosting EMBA weekend sessions to help ensure an effective learning environment for students while onsite.

Advises the student related to concerns, questions, and problems as they arise and provides a connection for the learner with appropriate university services. Serves as a coach and fosters a productive University support system for the student. Serves as a central communicator with the student regarding updates and changes to university policies, procedures, and operational processes.

Meets with the student face-to-face or through virtual format, as needed, to update progress and assess needs for tutoring, mentoring, career counseling, internship, service learning, etc. Connects students with appropriate faculty members for further mentoring as needed. Convenes and is an advocate for the use of additional academic and professional resources for the student when appropriate.

Develops a strong understanding of international status requirements and effectively collaborates with the International Programs Office when needed.

Responsible for achieving measurable retention goals and objectives.

Other duties as assigned

STANDARD UNIVERSITY EXPECTATIONS:

Model and encourage collaboration among University departments assuring effective communication and operations.

Understand the University’s policies and, procedures, and exercise good judgment accordingly. Assure that University and student information is managed in a confidential and ethical manner in accordance with the University’s Code of Conduct and Ethics.

Provide leadership through conduct, attitude, and professionalism. Represent the University to students, external groups, faculty, and staff in a way that reflects positively on the  mindful and supportive of the overall Mission of Ottawa University.

Exercise Inclusivity in your daily actions accruing alignment within expectations of the…