Student Service Advisor - EMBA;

Job Details

Location:

Ottawa University
- Overland Park, Kansas
- Overland Park, KS 66211
Position Type:
Full Time
Travel Requirement:
Yes (approx. 15%)

Primarily responsible for the academic and financial advisement of students enrolled in the Executive MBA program using effective enrollment management, financial options, and counseling/advising techniques. Must have excellent customer service skills through electronic modes of operation, which are aligned with Ottawa University’s student‑centric philosophy. Serves as the primary service contact between the student and the University in all aspects of the student’s life and experience with Ottawa University.

• Advises and supports students to create (or update) and maintain a current Graduation Plan. Tracks the student’s progress and maintains regular contact encouraging consecutive term enrollment and continued academic progress.
• Tracks the student’s attendance and progress and maintains regular contact with University staff to support compliance with SEVIS requirements (if/when applicable).
• Counsels students effectively regarding financial plans and payment due date requirements. Serves as an expert on the University’s financial policies, procedures, and processing system. Assures the timely processing of payment reporting.
• Effectively coordinates proper communications to both new and returning students regarding onboarding, EMBA weekend preparations, payment deadlines, graduation requirements, and policy updates.
• Facilitates New Student Orientation in conjunction with the International Programs Office team during each EMBA weekend.
• Acts as a liaison between departments and coordinates materials for all campus locations hosting EMBA weekend sessions to help ensure an effective learning environment for students while onsite.
• Advises the student related to concerns, questions, and problems as they arise and provides a connection for the learner with appropriate university services. Serves as a coach and fosters a productive University support system for the student. Serves as a central communicator with the student regarding updates and changes to university policies, procedures, and operational processes.
• Meets with the student face‑to‑face or through virtual format, as needed, to update progress and assess needs for tutoring, mentoring, career counseling, internship, service learning, etc. Connects students with appropriate faculty members for further mentoring as needed. Convenes and is an advocate for the use of additional academic and professional resources for the student when appropriate.
• Develops a strong understanding of international status requirements and effectively collaborates with the International Programs Office when needed.
• Responsible for achieving measurable retention goals and objectives.
• Other duties as assigned.

• Model and encourage collaboration among University departments assuring effective communication and operations.
• Understand the University’s policies and procedures and exercise good judgment accordingly. Assure that University and student information is managed in a confidential and ethical manner in accordance with the University’s Code of Conduct and Ethics.
• Provide leadership through conduct, attitude, and professionalism. Represent the University to students, external groups, faculty, and staff in a way that reflects positively on the University.
• Be mindful and supportive of the overall Mission of Ottawa University.
• Exercise inclusivity in your daily actions accruing alignment within expectations of the University’s Mission Statement and Statement of Inclusion, Openness, and Community.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate…