Operations Enablement Specialist – Content & Curriculum

At Trevi Pay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, Trevi Pay brings 40 years of experience serving leaders in manufacturing, retail and transportation.

Every day, Trevi Pay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment.

The Operations Enablement Specialist – Content & Curriculum owns the durable enablement assets that allow Global Operations to execute accurately and compliantly across Trevi Pay's platform, programs, and controls. This role builds and maintains Standard Operating Procedures, job aids, and knowledge-base content; owns the LMS and documentation lifecycle; and ensures every operational team has current, role‑specific guidance aligned to the latest system and process changes.

Partnering closely with the Readiness & Delivery counterpart, Product, Engineering, Risk, and Compliance, this Specialist makes sure content is ready on schedule for each release cycle—and stays accurate, findable, and useful long after release.

• Build and maintain Standard Operating Procedures, job aids, and knowledge‑base content that drive accurate, compliant execution across Global Operations.
• Own the documentation lifecycle: authoring standards, templates, taxonomy, versioning, review cadence, and retirement.
• Own the LMS — curriculum design, course build, learner paths, assignments, completions, and reporting.
• Translate system, policy, and process changes into clear, role‑specific operational guidance.
• Partner with the Readiness & Delivery Specialist to deliver content on schedule for each release cycle and to align curriculum with release scope.
• Maintain knowledge‑base information architecture (taxonomy, search effectiveness, content health) so frontline teams can find the right content fast.
• Govern content quality — accuracy, voice, structure, accessibility — through review cycles with Operations, Product, Risk, and Compliance SMEs.
• Measure content effectiveness (usage, search success, time‑to‑competency) and continuously improve based on feedback and outcomes.
• Coach and uplift other contributors on technical writing and instructional design best practices.
• Perform additional duties as assigned to support organizational goals.

• Strong technical writing and instructional design skills; able to translate complex systems and processes into clear, operationally usable content and curriculum.
• Working knowledge of documentation tooling, LMS platforms, and knowledge‑base systems (e.g., Confluence, SharePoint, Mad Cap, Paligo, Docebo, Cornerstone, or similar).
• Strong content governance discipline — taxonomy, versioning, review cadence, lifecycle.
• Operational rigor — understands frontline execution, controls, and risk considerations.
• Learning agility — quickly absorbs new systems, rules, and workflows.
• Influence without authority — partners effectively with Product, Engineering, Risk, Compliance, and operational SMEs.
• Attention to detail — ensures accuracy in materials, controls, and messaging.
• Continuous improvement mindset — measures effectiveness and iterates content based on data and feedback.

• 2–4+ years in operations enablement, technical writing, instructional design, or training within a technology‑enabled environment.
• Bachelor's degree preferred or equivalent work experience.