Product Support Expert IDEAL

Overview

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Product Support Expert IDEAL

Date:
Oct 30, 2025

Location:

Hesston, KS, US

Workplace Type:
Hybrid/Remote

Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution.

AGCO’s Technical Services department is committed to supporting customers and dealers by providing expert diagnostics, maintenance tools, and training. It ensures maximum equipment uptime through advanced service technologies, such as Tech Connect and AGCO Diagnostic tool, and a global network of skilled technicians. This support empowers farmers to maintain and repair their equipment efficiently and independently.

To ensure proper level of technical support as part of the core Customer Support team to drive fast resolution of the issues reported from the field/farmers/internal AGCO employees.

Dealer and Customer Support:
Provide expert-level support to dealers and customers, especially during the start of the season, ensuring a smooth and successful launch with highly knowledgeable personnel.

Complex Case Resolution:
Assist dealers in resolving highly complex technical issues when local resources (GCE/Dealer) have been exhausted.

Field Setup and Optimization:
Support the setup and fine-tuning of combines in the field across various crops and conditions. This includes hands-on assistance for new dealers and VIP customers to ensure a successful start.

Promoting Advanced Technologies:
Drive awareness and understanding of digital and advanced combined technologies. Promote new features and restore confidence in the product, especially where sales and field teams may lack in-depth expertise.

AGCO Systems Support:
Provide guidance and troubleshooting for AGCO systems, including warranty processes, Tech Connect, diagnostic tools, and special tools. Global

Collaboration:

Offer support to other regions worldwide, sharing expertise and best practices (even during Low season).

Issue Escalation and Feedback:
Utilize Early warning field report to report issues directly to Product Support at the factory and collaborate on effective solutions. Factory-Level Investigations:
Lead investigations into complex cases that require factory visits and deeper technical analysis.

Strong knowledge of Agricultural Business & product, including mechanical and electrical systems.

Familiarity with service and parts management practices, along with the farm machinery dealer network.

Solid understanding of mechanized agriculture and land preparation techniques.

Excellent interpersonal skills and commercial awareness to support customer and dealer interactions.

High proficiency in PC usage, including Microsoft Office and other relevant digital tools.

Health care and wellness plans

Dental and vision plans

Flexible and virtual work options (where available)

401(k) Savings Plan with company match

Employee Stock Purchase Plan offering eligible employees the ability to purchase AGCO stock at a discounted price

Paid holidays and paid time off

Health savings and flexible spending accounts

Reimbursement for continuing education

Life insurance and other supplemental insurance plans

You will work with your wonderful AGCO colleagues in hybrid model from Hesston Kansas

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures, and perspectives.

Join us as we bring agriculture into the future and apply now!

Nearest Major Market:
Wichita

Job Segment:
Electrical, Technical Support, Agricultural, Engineering, Technology, Customer Service, Agriculture

AGCO is a global leader in design, manufacture and distribution of agricultural machinery and precision technology. AGCO delivers value to farmers and OEM customers through its differentiated brand portfolio including leading brands like Fendt®, Massey Ferguson®, PTx and Valtra®. AGCO's full line of equipment, smart farming solutions and services helps farmers sustainably feed our world.