Box Office Sales Specialist - White Theatre

Description

The beautiful Lewis & Shirley White Theatre is a state-of-the-art, 500-seat theatre located in Overland Park, Kansas. The White Theatre produces and presents Broadway-style musicals and shows, films, dance performances, and more. The Box Office Sales Specialist handles all aspects of ticket sales, generates end-of-performance reports for theatre management, assists in performance night preparations and sales, and provides administrative support for the Director of Arts & Culture.

The position requires excellent customer service skills and the ability to work efficiently in a time-sensitive and occasionally high-pressure environment.

• Provide point-of-sale and customer service during daytime box office hours as well as for performances at The White Theatre
• Handle exchange and refund requests and all customer service issues in a timely and courteous manner
• Maintain theatre's ticketing system, create performances/special events, and manage seating map
• Assist with marketing and audience communication efforts by helping share promotional information and engaging patrons about upcoming events and programs
• Train designated box office volunteers as necessary on the ticketing system and other box office-related tasks
• Provide accurate reports to Theatre Management
• Provide administrative support for the Director of Arts & Culture

This part‑time position works during daytime weekday box office hours (currently 11 a.m. to 4 p.m.), Tuesday through Friday, plus variable hours, depending upon the department's schedule of plays, musicals, concerts, etc. Performance shifts are generally evenings and weekends. This position can expect an average of 25 hours per week, possibly more depending on theatre performance schedule.

• Friendly, cheerful demeanor
• Proven track record of win‑win costumer issue resolution
• Creative problem‑solving skills
• Excellent written and oral communication skills
• Experience handling multiple tasks, setting priorities and managing time
• Ability to learn and accurately use ticketing software
• Proficiency in Microsoft Office, specifically Excel and Word
• Proven record of remaining calm and even‑keeled in difficult customer situations

• Able to remain stationary and operate a computer at a desk for hours at a time
• Able to operate computer quickly and accurately
• Able to effectively communicate over the telephone