Operations Coordinator

TFL, a leading live entertainment and technology company, has a fantastic opportunity for an Operations Coordinator to join our team on-site at our headquarters located in Overland Park, KS.

At TFL, we are passionate about creating Memories For Life ® for sports fans, musicloversand event goers across the country. We work directly with sports properties, professional teams, college athletic departments, venues, fans, and partners to improve the event going experience and drive event attendance. Our unique distribution model creates quick and convenient access for event goers across the country and ensures that teams and rights holders maximize fan access and event revenue.

As a Top 10 ticket reseller in the country, TFL offers employees a front row seat into the ever‑evolving ticketing industry. On top of that, we loveto havefun! From an open and inviting work environment to multiple staffperks, TFL isa great placeto work.

With our headquarterslocatedin the greater Kansas City-area, TFL is proud to celebrate 20 years of providing high‑rated service to the local community. Recently named to the KC Business Journal’s Top 150 Private Companies List, we have achieved tremendous growth post‑pandemic. Fueled by recent acquisitions, we have expanded our retail customer base in strategic markets, and now have offices in Tuscaloosa, AL.

and Omaha, NE.

• Work with marketplace representatives at Stub Hub, Vivid Seats,Seat Geekand others to manage issues on TFL orders.
• Provide best in class customer service to our marketplace customers –assisting customers with accessing mobile tickets, etc.
• Monitor and respond to critical emails to ensure appropriate processing of orders.
• Assist with inventory management andoptimizingorder processing –syncingaccounts, attaching PDFs/barcodes, etc.
• Utilize internal and external technology to process and fulfill orders.
• Work in the Point of Sale to input new and renewed ticketing inventory.
• Work collaboratively with other team members to achieve department and company goals.
• Assist with special operations projects as needed.
• Handles day-to-day activities to ensure business processes and functions run smoothly.

• Bachelor’s degree in a related field preferred
• Must have a passion for sports and/or live entertainment
• Retail, travel, event,sportsor live entertainment experience considered a plus
• Excellent communication skills, including verbal & written
• Self-motivation, attention to detail and strong organizational skills required
• Must be able to work independently and as part of a team in a group setting
• Strong ability to multi-task
• Must be able to work under pressure in a fast‑paced environment
• Must have an eye for detail

• Competitive salary
• Discretionaryperformancebonuses
• 401kwithcompanymatch
• Unlimitedvacation
• Medical/Dental/Vision insurance
• Long-termandshort-term disability
• Life insurance
• Paidparentalleave

• $1,000employeeticketcredit
• Companyoutingstolocalliveevents,including
  
  Suiteticketsto Kansas City ’spremierevents
• Companykitchenincludingcomplimentarybreakfast,lunch,snacksanddrinksforemployeesdaily
• Companyhappyhours
• Employeereferralprogram
• Casual Dress Code