Assistant Manager - Service - Overland Park Crossing Rack

Job Description

We are looking for an Assistant Service Experience Manager who is goal-oriented, enthusiastic about fashion and has demonstrated skills in influencing, collaborating, and driving results while providing an exceptional customer experience.

• Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customer experience.
• Assist the Service Experience Manager in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes.
• Develop relationships with merchandising and store teams to effectively help lead and integrate change that promotes customer-driven initiatives.
• Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement within the organization.
• Assist with protecting security and privacy of customer information, including education, compliance, and disposition of issues.
• Perform all Service Experience, Cash Room and Communication procedures as applicable.

• A track record of successful results, e.g., strong productivity and achievement of goals.
• Strong organizational, delegation and follow-through skills.
• Clear and effective written and verbal communication and strong interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency in multiple operating systems such as MS Windows, iOS and Android.
• High school diploma or equivalent (preferred).

Pay: $16.50 - $24.25 per hour, depending on location and experience.

• Medical, vision, and dental coverage
• Retirement options (401k)
• Paid time off and holidays
• Life and disability insurance
• Merchandise discount
• EAP resources
• Performance-based incentives or bonuses may be eligible

Benefits eligibility may vary by location, job level, classification, and length of employment. For full details, please review the Nordstrom Benefits Overview.

Nordstrom is an equal opportunity employer. Applications from all qualified individuals are welcomed.